Complaint Review: Parts Geek - Marlton New Jersey
Parts Geek Bad Return/Exchange Policy Marlton New Jersey
I purchased a clutch for my 1994 Ford Escort 5 speed transmission from Parts Geek. I used there online vehicle match tool and what was supposedly an exact match came up. I purchased the clutch only to find out later I need the transmission also. It took my several months to find a 5 speed transmission for my car. When I got the transmission I took it to my mechanic along with the clutch I purchased from Parts Geek. The mechanic informed me that it was the wrong clutch for my car. He had removed the old one and showed me that they were completely different. I contacted Parts Geek about my situation. They only have e-mail as way of communication. They do not have a customer service department for you to talk to actual person. They do this so that they can ignore customer complaints and refer them to their "return policy". This is not the way business is done when you have competitors that pride themselves on excellent customer service. I would not recommend this company to nobody.
This report was posted on Ripoff Report on 10/25/2013 12:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/parts-geek/marlton-new-jersey-08053/parts-geek-bad-returnexchange-policy-marlton-new-jersey-1094591. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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