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Ripoff Report | Parts Geek Review - Marlton, New Jersey
Report: #1065850

Complaint Review: Parts Geek - Marlton New Jersey

  • Submitted:
  • Updated:
  • Reported By: IndependentThinker — Fairfax Virginia
  • Author Not Confirmed What's this?
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  • Parts Geek 50 S Maple Ave. Marlton, New Jersey USA

Parts Geek disregard for customer poor service Marlton New Jersey

*UPDATE EX-employee responds: Your right

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RECOMMENDATION - FIND ANOTHER PARTS DEALER (Rock Auto, Advance Auto Parts, Pep Boys, NAPA, CarQuest).

I can affirm the comments that Parts Geek (http://partsgeek.com) provides the absolute minimum in customer service. Be forewarned - the company has a bulk shipper rate for parts they send you. They shipped me a large pipe for $27, next-day. When I needed to return the pipe the lowest consumer rate to return it was $184. That's nearly 6x the cost they paid. I contacted PG to see if they would allow me to pay them for return shipping and postage to send me the shipping label. Their response was a single sentence, "We are sorry but we can not do anything about the return shipping for your part." When I tried to call them the line went to Hold and no-one ever picked up although I left the line connected on speaker for more than 15 minutes on multiple calls.

This report was posted on Ripoff Report on 07/10/2013 09:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/parts-geek/marlton-new-jersey-08053/parts-geek-disregard-for-customer-poor-service-marlton-new-jersey-1065850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Your right

AUTHOR: Ron - (United States)

POSTED: Tuesday, May 01, 2018

 The general manager is named Jay He is as useless as a screen door on a submarine. They use a company called replacement and now that’s to Stan told me they are not taking returns at all .

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