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Report: #1409821

Complaint Review: PartsMarket -

  • Submitted:
  • Updated:
  • Reported By: maverick — other United States
  • Author Confirmed What's this?
  • Why?
  • PartsMarket United States

PartsMarket Their shipping is very slow, they ship a different part than they advertised, and their return process is not only a nightmare, but imposes the shipping costs ,both ways on the buyer who is completely innocent. STAY AWAY. Internet

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i ordered a part based on both a specific part number and providing my VIN for compatibilty.  They ignored both and shipped the wrong part.  I then ordered again, this time paying double to choose a part where it had already been removed from the car and included a photograph. Several business days pass without the part even being assigned a tracking number, much less shipped. 

Meanwhile, I run into a nightmare return process on the first part.  They impose a contorted return process that forces the buyer to use a dropbox-like service to store photos with a third party, then provide a link to those photos to PartsMarket.  Except the PartsMarket software won't accept the links, which they later acknowledge as a flaw in their own system (but make no effort to resolve).  After finally getting the refund request submitted, it has been ignored.  In the end I have just filed a complaint with my credit card company and had the charges reversed.  STAY AWAY from these shysters.

This report was posted on Ripoff Report on 11/01/2017 05:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/partsmarket/partsmarket-their-shipping-is-very-slow-they-ship-a-different-part-than-they-advertised-1409821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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