Complaint Review: Pass-Guaranteed.com - Internet
- Pass-Guaranteed.com Global Certification 28 Leman Street, London E18EW Internet United States of America
- Phone: 1-866-931-8404
- Web: http://www.pass-guaranteed.com
- Category: Adult Career & Continuing Education
Pass-Guaranteed.com Pass-Guaranteed.Com gives a shocker. Unable to download exam after purchase. How embarassing this could be? There is no support staff to talk to as the 24/7 Live Chat option is a total fake. Also trie Internet
*REBUTTAL Owner of company: Customer failed to mention that he ordered 3 other exams downloading from different locations
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Hi, two days ago on 29/10/2011, I purchased an E20-022 exam. After the purchase, I was not able to download the exam as the password was missing on passguarantee.com website. I tried calling the 24/7 support team but no one answered and could only leave a voice mail for more than 10 times. Tried their Live chat option but could only log a ticket #210633 with no response. I have raised a dispute to Pay Pal.com Case no:PP-001-536-395-159. I hope Pass Guarantee at least show the courtesy to respond to their customer tickets which has been logged online. If there is no support staff backing their exam products, then how can customers trust and buy their product. God forbid, if they fail or if they cannot download their exams (like me) due to some technical reason, then who is held accountable. We are sitting ducks as soon as we buy these online exams with our credit cards. Let Rip Off Report expose these illegal activities and bring justice. Once again thanks a lot for Rip off Report website owners for sharing this link with the general public. Our voice will finally be heard.
This report was posted on Ripoff Report on 10/31/2011 08:30 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pass-guaranteedcom/internet/pass-guaranteedcom-pass-guaranteedcom-gives-a-shocker-unable-to-download-exam-after-pu-793826. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Customer failed to mention that he ordered 3 other exams downloading from different locations
AUTHOR: Michael - (United Kingdom)
SUBMITTED: Tuesday, November 01, 2011
Dear Rishi Jose,
You failed to mention that you have downloaded 4 other orders from us all downloading these orders from different ip addresses and installing our software on different PCs.
You also failed to mention that you have a password in your account that is of a competitors name.
Your name and ip addresses were tagged by our systems as suspicious and our assumptions were correct. You clearly are from the competition that are trying to give us a bad name. We have a team investigating your orders and for this reason, this is why your order was put on hold right after your purchase.
You have ordered 4 other products, 70-640, 70-642, E20-001 and 70-646. You failed to mention this in your report. I am sure you didn't have a problem with your other 4 orders, probably trying to use our products for your own website!
We have seen a problem with this considering that all the orders were downloaded from different locations and ip addresses. IP Addresses are: 115.248.177.224, 112.133.206.18, 125.17.164.176, 122.252.231.10
Many of the products you purchased were installed on many different computers and downloaded from different cities and the ip addresses changing each time when the downloads occurred.
Your order was put on hold and investigated. Your order was also refunded on Oct/31/2011.
The E20-022 is being updated and is currently in a coming soon status.
Once again, we got a competitor here trying to bad mouth our name which we clearly prove with overwhelming evidence. WE GOT YOU!!!!
Once again, we welcome any customer to contact our live chat support or call us anytime which will prove once again this report is false and done once again by a competitor trying to discredit us.


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