Complaint Review: Patient Advocate for Dr. Lubritz office - Las Vegas Nevada
Patient Advocate for Dr. Lubritz office She was very unprofessional and nasty , Las Vegas Nevada
I went to my ENT Doctor and after discussing it with my Doctor, I decided to have nasal surgery. I was all set for the end of November of this year. Then, when i looked on the calendar for November. I realized that the Surgery scheduler, Sara, put down the same date as my payday/ bill pay date. I called Sara back and told her there was no way I could have surgery on the day I was to pay my bills. Sara said she could not change my surgery date to accommodate me. Sara said I would have to have my labs done again. I told her I just had my lab work done and I was not having it done, again. I asked to speak to a supervisor or office manager. I was connected to a Patient Advocate. Her name was Erina. Erina was worse than Sara. Erina, said she could not give me a surgery date until January of 2019! I told her, "I could be dead by then. it is no fun when you cannot breathe." Erina said, "Well, you can still breathe from your mouth!" I said, "So, Sara canceled my surgery without asking me,"Do you want to reschedule?" Erina said, "Yes." My point is, these two already canceled me out without asking me if I wanted to reschedule. First of all, there is no reason for bad behavior. and secondly, if I ever said that to a patient, I would have been fired instantly. I am retired from the healthcare profession. There is NO WAY one should ever speak to a patient like that. Something must be done to get these so-called, healthcare professionals out
This report was posted on Ripoff Report on 10/31/2018 03:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/patient-advocate-for-dr-lubritz-office/las-vegas-nevada-89119/patient-advocate-for-dr-lubritz-office-she-was-very-unprofessional-and-nasty-las-vegas-1466180. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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