Patricia at Stevens Business Service Stevens Business Service A supervisor states that her employee gave me untrue info that would have supported my case. She states that even though someone fraudulently opened an account under my name, I am still responsible. malden, Massachusetts

I received a collections letter dated August 1, 2009 from Stevens Business Service stating that I owe $1,666.54 to National Grid from the dates of June 2007 till September 2008.

My lease for the Allston, Massachusetts address was from September 2006 to August 2007. I did add my name onto the bill to replace the previous tenant during the begining of my lease to Keyspan (at the time). When my lease came close to the end, I called Keyspan to remove my name completely and close the account because I would no longer be associated with the house as well as the utility bills. As an extra precaution, I called about a month later to confirm that I no longer have an account and am no longer associated in any way to Keyspan. I was given the confirmation that my request was complete. That was the end of my business relationship with Keyspan/ National Grid, as I unfortunately thought.

I moved back to my mother's house in Malden, Massachusetts in August 2007. I changed my address through companies

directly as well as my drivers license.

Now, over 2 years later, I am furious to receive a collections bill from Stevens Business Service requesting for payment on

Keyspan/National Grid's behalf. I would like to know how and who allowed someone to fraudalently activate an account under my name? Why after over 2 years, am I just now receieving notice about it causing less time to resolve before this incident will negatively impact my credit beraus when this matter was fraudalent and done on National Grid's  negalgence. I called National Grid many times and spoke to a rep that was extremly rude and unhelpful. She asked me for the account number  which I told her I wouldn't have because I didn't even know someone opened a fraudelant account under my name. She refused to help

me even when I requested for her to look it up under the address in question. She gave me a fax number to fax supporting documents to but said there is no one I can speak to directly to dispute this. 

I called Stevens Business Service and spoke to a rep named Ben. He told me that there was someone that called within a month stating that she was me and spoke only Chinese. Apparently, a person named Kim translated for me and said I didn't speak any English and had declined to live at the Allston, MA address but that I lived in Brighton, MA. To set this straight, this is a fraud  case and I do not appreciate the fact that National Grid allowed his to happen without taking extra precaution on protecting consumer's identities. They allowed the new tenant to activate an account under name. 

After I had been speaking to Ben about the case, I tried calling him a few days after to ask him which fraud package would I fill out from the web site. Ben wasn't there at the time so I was transfered to Patricia, Ben's supervisor. I asked her which fraud  package should I fill out and without even listening to my side of the story, she immediately said this isn't a fraud case. She kept interrupting me when I told her that it was based on someone calling and stating they were me and couldn't speak any English. She kept talking over me and kept saying "No, he's wrong". So I was confused as to why she would even say that her employee lied to me for no apparent reason. She then said that even though she sees that I called Keyspan (now National Grid) twice at the time to close the account, it is my responsibility to be there physically with the meter employee to chut off the meter. She states that it is written in the fine prints on the back of the statment every month. I told her I had to call back because I was so furious and wasn't able to talk at the time. She said even if I were to call back and speak to Ben, she would be the one to answer. 

I reviewed a National Grid online statements on the back as she stated and there were no such claim to be with a meter employee physically to cancel a bill, I reviewed a National Grid's paper statement and it doesn't state it as well, I went on National Grid's website to read the instructions on how to cancel a service if I were to move and it states that I simply have to call 2 weeks prior to moving to cancel the service, as an extra step, I called National Grid directly and spoke with an associate who said in order to cancel service, I would only have to notify them and pay the last bill. I told her that someone stated that I would have to be with a meter employee to cancel service under my name and she said that was not true. 

(All documents notarized as true copies or sworn statements) I have notarized original documents of the following: My lease at the time at the Allston address, the new tenant's lease with time frame of National Grid's bill in dispute, a police report against the tenant who took over the lease, a notarized letter of my statement, a notarized letter of the landlord's statement, a notarized letter of my mother's statement saying I moved back with her, a mortgage statement to prove my mother owns the address I moved to after my lease had ended, my mother's National Grid's bill to prove her ownership and proof of the back fine print, my mother's City of Malden bill as back up for proof of address, 2 bank statements of mine showing the previous address and new address change at the specific dates, the 2 credit card statements of mine with new address at the time of move, a copy of the back of an online statement for National Grid to show the fine prints, a print out of National Grid's online answer for cancellation instructions and my ID change 2 months after with my new address on the front of my license.

I called back to speak to Ben and apparently, Patricia tagged herself on my case and if I were to call, I am only able to speak to her. She obviously doesn't want me to free myself from this fraudulant case because she seems so determined to make me pay for something I had nothing to do with as well as known about till over 2 years later. I received the letter so late that I only had from Monday till today (Thursday) to collect all the documents above and dispute all this. Today was officially the last day before they reported me to the credit bereaus and I am only able to speak to her tomorrow between her short hours on a Friday from 8am to 12pm. 

My goal is to clear this charge from my name and report, take legal actions against the tenant in charge to court to make sure she pays, take National Grid to court for allowing someone to fraudulantly open an account under my name without my permission or even verifying anything (seems like an associate just simply pulled the last tenant's info and reactivated it), and importantly- I would like to make sure to get Patricia involved with court somehow for her lies and business ethics. 

Obviously, I have all the support from the neccessary people to back my case as well as proof of the residency time. I would like to have an attorney let me know if this is worth fighting for even if I am or am not able to clear this charge directly with the companies under my name. 

Thanks for reading my long but neccessary statement.