Paul's TV & Appliances Pauls TVPauls TV & Appliance LLCPauls TV & Appliance Irvine California Pauls TV Irvine California

I ordered a Panasonic 65" TCP65ZT60 from Paul's TV December 29 and was promised it delivered by January 4.

I was promised White Glove service and to be called 3 hours before delivery so that I would be onsite to receive.
Their shipper Radiant used a third party Mobileair and these details were not passed on to them.

The box sat in storage for over 2 weeks because the shipper failed to call or update the tracking number on the product. Turned out it was delivered January 7 and over 2 weeks passed before I found out about it. Shipper just left the box and looked for someone to sign, they did not allow anyone to unbox or inspect and certainly didn't care if I signed for it or not which I DID NOT.

I was very unhappy so I contacted Jarad my salesperson at Pauls's television I told him that I would not be able to inspect the television as I am now away and that I expect them to honor a return if any problem arises as they did not ship it with white glove service nor was it unboxed or inspected. He defiantly said no and said once the shipping company has left it is no longer their problem.

I return and unbox it today (January 29) from the store room.
No damage to the box and the glass panel is smooth and pristine with no cracks however there are multiple cracks inside the panel clearly the result of manufacturing defects.

I contact PaulsTV customer service this time and once again get given the run around, I was told to write an e-mail, they wouldn't give me a claim number and I was told I have to take numerous pictures of the panel front and back and the box. I start preparing this e-mail and take the pictures and 15 minutes later I am contacted by someone from PaulsTV who tells me my claim is denied, even before i have sent in the e-mail.

I ask them how I can ship the television back to them and they tell me that they will not accept a return and refuse to give me the shipping information.

Well $2799 USD for a television and before fully unboxing it or plugging it in for the first time I am forced to send it at my expense to Panasonic for warranty claim.

NOONE AT PAULSTV could care less about their CUSTOMERS or any AFTER SALES SERVICE.

I suggest to all of you to follow up any claims with BBB, Panasonic Head of Sales, Paypal and/or your credit card company.

I will give Paulstv a few days to resolve this dispute otherwise any and all legal remedies available to me will be exhausted.