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Report: #1325335

Complaint Review: Payless Rental Car - Seattle Washington

  • Submitted:
  • Updated:
  • Reported By: Jennfer — Bellevue Washington USA
  • Author Confirmed What's this?
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  • Payless Rental Car 150 S 160th St Seattle, Washington USA

Payless Rental Car Hidden charges, upgrading without informing, and refusing to change charge from one week to two days Seattle Washington

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I reserved a car at Payless Rental Car through Hotwire with a weekly charge total of $196.00, but the total estimated charges were over $600. I didn't realize this until the next day, so I returned the car after having it a bit over 48 hours. Upon return, I was informed that my charge would be $442 for those two days. They couldn't print me an itemized receipt because their printer was broken. I asked them why it was so much and they pointed to where they had charged me to upgrade to a luxury vehicle (without telling me - and it wasn't really a luxury vehicle, it was a Mazda 5), and for a Loss Damage Waiver, but the total still didn't make sense. They said they would email me the receipt. I recieved the emailed version, and apparently I was charged for a full week even though I returned it two days later. 

Here are the totals:

Time and Mileage: 236.74 

11.10% Concession Recovery Fee 36.99

CUSTOMER FACILITY CHG 6.00/D 18.00

VEH LICENSE RECOUP 0.60/DY 1.80

ENERGY RECOVERY 0.60/DY 1.80

Optional Services Total Taxable: 17.97

7.7% RENTAL TAX 24.12

Optional Services Total Non Taxable: 74.97 ______________________________________________________________________

Your Total Charges paid: 442.15

All for renting a car on 8/27/16 and returning it 8/29/16

Completely ridiculous!

 

This report was posted on Ripoff Report on 08/29/2016 08:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/payless-rental-car/seattle-washington-98188/payless-rental-car-hidden-charges-upgrading-without-informing-and-refusing-to-change-ch-1325335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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