payza.com no payments have been deposited into my bank account Internet

 Hello I made a withdrawl request from payza.com on 02/03/16 into my bank account. It was completed in my back office, however it didn't show up in my bank account. I spoken to my bank account they said the transaction number you provided does not have a trace. I spoke to payza on numerous occasions but no real help was given. They only told me takes 5 business days to reflect into bank account However before I also had same problem with them. They made a mistake to transfer funds into my uk bank account and it didn't go through properly.

I asked payza to double check if it was sent correctly, but they ignored my question and gave me a shut up excuse that funds will take 5 business days to reflect in bank account. I asked to speak to payment department but they said no contact details available, so they said to me wait for 5 business days. I contacted my bank to ask about the trace, Tey said no trace is found on the reference number they gave me! Reference number 6884A B548A 13B28 funds for £133.00 I had previous issues with payza. On 25th Feb 16 payment went into my bank account., no issue their! However this payment not gone in. I know it's a technical fault on their side, as same issue happen last time and they corrected it. But this time they refusing to answer my question and escalate my issue.