PC of Mind Technologies, LLC We may lose our biggest client because of funds hold with refusal of explanation - Don't use them. San Francisco California

We may lose our biggest client because we chose Square Up to process our credit cards.

Don't do it, or look for someone else before it's too late for you, and you experience something like this:

...So our 10-year-old LLC started using Square Up back in April 2013 when we saw their funds delivery turnaround time and easy mobile app access, and everything seemed to be going well at a pace of ~$6,500 per month in transactions, until...

...one of our clients needed ~$12,000 in equipment yesterday (December 4) to recover from a fire that has shut their business down until this equipment is replaced, and after approving the transactions where they intended to hold the funds could be held for three days even if we decided to reverse the charges, SquareUp sent us a permanent cancellation email with no explanation.

Even after visiting the help section of their site, which was only a single point of contact in the form of a help request web page, and explaining our situation with a customer that they had been capturing funds from previously, they simply resent their original communication.

I don't know how we are going to get out of the horrible situation that they have put us in, but looking completely unprofessional is just the tip of the iceberg with our client.

Be smart, and find someone else with a smartphone app to process your cc transactions.

They didn't pull this trick on us until we had already processed three transactions totaling ~$12,000 and unless you are able to function without an entire day's number of transactions, plus the time to find another processor, I would strongly recommend anyone who sees all these frustrated people take a warning.

...it's definitely not worth the risk.