Complaint Review: PC RICHARDS & SONS -
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- Author Not Confirmed
- PC RICHARDS & SONS USA
- Phone:
- Web: http://www.pcrichard.com/
- Category: Miscellaneous Electronics
PC RICHARDS & SONS UNSCRUPLOUS BUSINESS PRACTICE
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I ordered a wine cooler cabinet on Aug. 06 2015 with a 6 payments same as cash that they arranged with Synchrony Bank.
The total amount was $1476.39 including a 5Yr extended warranty on the cooler. After waiting for 1 month and 2 days, on Sept. 08 I tried to inquire the status when I was promised that the item would be delivered to me within 3 weeks. Upon calling PC Richards & Son customer service, I found out that no one including the shipping department knew where the item was, or it was even put on the truck for delivery.
A few hours later I got a call on Sept 8, 2015 that the cooler was sitting in some warehouse at JFK airport NY!!!! I was shocked and I cancelled the oder immediately. What made me really concerned was that the entire business, the customer service, the shipping department - no one had any idea where a 250 lb item could be sitting.
The company and the bank are so unfair, they sent me a bill for my first payment of $226 before Sept 08 (the day I called them) and in good faith I made a payment of $250.
On the same day Sept 08 I got an email confirming my cancelling of the order. So I called the bank and informed them that the item has been cancelled and I need to get a refund of the $250 I paid as part of the first installment of 6 total. They convinced me that as soon as they get the same information from the dealer PC Richards & Sons they will send out a refund check.
I trusted them. Today is Oct.13, and there is no sign of refund from the bank. So I called the bank and they said they are still waiting for a cancellation from the company PC Richards & Sons. So I called PCR and guess what? The same story was repeated that no one in their company shipping or customer service knows what happened to the item.
So here I am at a loss of explanation on how to get that $250 refunded to me from Synchrony Bank / PC Richards & Sons - a company that really cannot keep track of what its selling, where the goods are and what returns are coming in.
Please help.
This report was posted on Ripoff Report on 10/13/2015 04:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pc-richards-sons/pc-richards-sons-unscruplous-business-practice-1261110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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