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Report: #1403720

Complaint Review: Pc supportoffice.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Gary — Greensboro North Carolina USA
  • Author Confirmed What's this?
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  • Pc supportoffice.com Internet USA

Pc supportoffice.com Karan and James False about my computer. Said, you have a worm when I didn't Does not appear Internet

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Aug. 25, I ordered a virus protection from Bitdefender.

I was having problem installing the program, so I called customer and explain what was happening. Customer lady transfered me to two techinal support. The two techs first names were Karen and James. I explained to them that I couldn't download the software onto my computer. Karen ran a scan on my computer and told me I had a worm and it wouldn't dowload the problem. Karan when on to tell me that the worm would have to be removed. For $249.99 he could remove the worm and download the program for me. 

All along, I thought I was talking to a Bitdefender technican, eventhough this was the number given for customer sevice by Bidefender.

When I wrote Birdefender through email. Told me me they had no record of this transaction. I have all the paper work showing the price I paid and the price of the virus program. The techs put three progams on my computer one was cleaner, malware and Birdefender. Why did I need all three is my question.

I believe, I was ripped off by customer service. All along believing this was Bitdefender techs.

These are the numbers I was given by the techs.. 1-888=220-1305 or 1-888-789-0102

This report was posted on Ripoff Report on 10/02/2017 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pc-supportofficecom/internet/pc-supportofficecom-karan-and-james-false-about-my-computer-said-you-have-a-worm-when-1403720. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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