Pc supportoffice.com Karan and James False about my computer. Said, you have a worm when I didn't Does not appear Internet

Aug. 25, I ordered a virus protection from Bitdefender.

I was having problem installing the program, so I called customer and explain what was happening. Customer lady transfered me to two techinal support. The two techs first names were Karen and James. I explained to them that I couldn't download the software onto my computer. Karen ran a scan on my computer and told me I had a worm and it wouldn't dowload the problem. Karan when on to tell me that the worm would have to be removed. For $249.99 he could remove the worm and download the program for me. 

All along, I thought I was talking to a Bitdefender technican, eventhough this was the number given for customer sevice by Bidefender.

When I wrote Birdefender through email. Told me me they had no record of this transaction. I have all the paper work showing the price I paid and the price of the virus program. The techs put three progams on my computer one was cleaner, malware and Birdefender. Why did I need all three is my question.

I believe, I was ripped off by customer service. All along believing this was Bitdefender techs.

These are the numbers I was given by the techs.. 1-888=220-1305 or 1-888-789-0102