Peet's Coffee and Tea ripoff Will not pay me my $25 for a gift card I returned UNUSED Studio City California

I bought a $25 gift card on 12/10/05 and returned it UNUSED on 12/18/05. The asst manager, Mateo, took the card and verified that it had not been used.

He wouldn't give me a cash refund even though my receipt shows I paid with it IN CASH. He said he could give me $15 cash and then I'd have store credit for $10. Who wants to buy a $10 coffee cup?I don't even drink their coffee.

Otherwise, I'd have to fill out some forms and they'd mail me a check. So I did this and he assured me that I would have the check in two weeks. Four weeks later, I still had no check. They assured me it was comming.

Early February, I called again and spoke with Mandy, the manager. She said there was a mix up in payroll and I'd have the check in two weeks. Three weeks later, still no check.

I call again on February 27 and spoke with Mateo who doesn't know the status of anything but assures me the check is coming.

What a rip off!! I've been waiting two months for a refund they could have given me in cash!! Stay away from Peets!! Their return policy sucks, the management gives you the run around.

And no one knows anything!!

Tanisha
Van Nuys, California
U.S.A.