Pella Window Corporation Pella Windows does not honor their warrenty Nationwide

 I purchased Pella Proline windows for my entire home.  It was a new home.  The Pella Proline windows had a 10 year manufacture warrenty on them.  At year 8, we noticed that all the wood around the windows was turning black.  We called Pella, they sent a tech out, who told us that the metal clad had released on the outside of the windows and that water was leaking in around them.  The black wood was actually mold.  We had window sills that were rotted so bad you could see outside. 

The Tech caulked the outside of the windows, said he would go back to the office and file a claim and get us replacement windows.  Last I heard from him.  I contacted various Pella representatives since and was told that Pella dropped the ball and that they would be contacting me.  There was a class action lawsuit against Pella for these windows.  Remember, I filed a claim prior to this lawsuit and before the warrenty expired.

Pella offered to give me a 30% discount on purchasing their new windows.  My question is why would I ever purchase a Pella product again knowing that their warrenty is not worth the paper it is printed on?

Avoid Pella windows unless you want to replace them again and deal with the issues they cause.