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Report: #1213292

Complaint Review: Pellet Stove Pro - Internet

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  • Reported By: JamesEvan — Dalton New York USA
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  • Pellet Stove Pro Internet USA

Pellet Stove Pro Jason Munson 2 years, 2 bad motors. Won't hold up warranty. Placerville California

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I bought a pellet stove motor from pelletstovepro.com.  All was well until several months into using my stove.  At times, the motor wouldn't start up.  I had to remove the stove panel and hit the motor to get it to start up.  I contacted Jason Munson, the owner of the business.  He's a very hard man to get ahold of and if you're lucky enough to get him to contact you back, it won't be for weeks.  Anyway, I was finally able to send it to Mr. Munson, they tested it and returned it to me saying the motor was fine.  I continued having problems until the motor died completely.  I finally got him to replace my motor with one he claimed had a 5 year warranty.  8 months later (and only 3 months of use) the new motor started making loud noises when running.  I contacted Mr. Munson and like usual he sent the form to return the motor. 

I needed the motor however since it was November and my house needed heat.  In February the motor died competely.  I returned it to the address Mr. Munson had specified.  2 1/2 weeks went by with no news.  I contacted him and he said there was confusion, but my motor was not covered since they had already replaced the original motor.  I had assumed the new motor was under warranty since he specified that he was giving me a 5 year warranty motor and had told me to return my old one.  Why instruct someone to return a defective product in which they have to pay for the shipping, then refuse to cover it?  I already had to spend money on shipping 4 times already to send and receive motors to this company.  I shouldn't have to replace my pellet stove motor every year.  I will never again do business there. 

This report was posted on Ripoff Report on 03/04/2015 11:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pellet-stove-pro/internet/pellet-stove-pro-jason-munson-2-years-2-bad-motors-wont-hold-up-warranty-placerville-1213292. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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