Penmar Management Tenmar Management RIPPED ME OFF TOOK MY MONEY AND DID NOTHING Lomita, California

Brownsong is not alone in his or her feelings towards property managers. It is very easy for even the most honest and ethical property manager to become corrupted over time without being aware of it. I did not see such changes happening to me many years ago when I became a property manager, but I did see them occurring to my colleges and was able to reason that I too must be suffering the same fate. To stop, I had to come up with measures that would prevent my corruption.

It all boiled down to something you have heard many times. Power corrupts. I had to put limitations on my power.

Any property manager who abides by these rules will be kept form being corrupted. Clients can protect themselves from hiring property managers that are likely to scam or rip them off simply by hiring those that they find follow these rules.

This list if brief. If you want more information, I will be glad to e-mail you additional material if you send your request to me at Bob@PenmarManagement.com. It would be helpful if you explained in some detail just what your concern is so I can send materials focused more accurately on your interest. My practice is in the Southern California area, but these rules work regardless of where your property is. Here is the list:

* Do not charge clients a start-up fee
* Allow clients to terminate at any time with just a 30-day notice
* Do not mark up any 3rd party service over actual cost
* Make all of your income from your stated management fee
* Make your management fee a fixed amount that clients understand
* Advise clients of prices for items not covered in your agreement
* Never allow a client to feel trapped into using your services
* Insure clients know your state license number and how to file complaints
* Offer to absorb losses if tenants you install fail to pay rent
* Avoid all conflicts of interest with clients where possible
* Do not allow anyone to screen your calls or e-mail from clients
* Do not use in-house vendors except where workers comp laws make this impossible
* Insure clients know all your income associated with their relationship
* Provide bank statements for each client confirming their income & expenses
* Accept only clients you are confident you can help
* Be completely open about your limitations

If the property managers that Brownsong described had followed the above rules there would have been no contract after 30 days, the losses from the tenants could have been borne by management, and the big one, no repair money would have gone to the management companies, a terrible conflict of interest.

During the first 10 years of operations, following these rules will usually cost a property manager dearly. After that, if he is fortunate to have enough owners who seek out character and real value, and he continually perfects his craft, his reputation and retention of clients will allow him to prosper while growing in character and virtue.

Bob Green
Penmar Management
24020 Narbonne Ave. #B
Lomita CA 90717
310-326-7962 (Direct number)
Bob@PenmarManagement.com

I cannot speak for this company as I live on the east coast and have had no dealings with them, but management companies on the whole are scam artists, in my opinion. I have hired two and both required a years contract, which were impossible to get out of. They did absolutely nothing but demand money while they put raunchy trashy non paying people in my house. I had to spend thousands to renovate each time one was evicted, meanwhile having to pay the mortgage while I wasn't getting paid. I chose the next tenant myself, then hired another company to manage. The tenant paid, but had parties and trashed the place. But the company took money constantly from the rent, sometimes I got no check at all and claimed it was for some fictional fix it problem but could never be exact. I even told them that I didn't want them to do repairs, I had my own handyman to do them. I wanted my rent in full sent to me. Anyway, contract expired. Sold house. A few years later, last year, I bought a fixer upper that was in really bad shape. Bad pipes, electrical problems, roof leaks, etc. I knew this, but I was floored when the seller told me that a local management company had been managing it and took ALL of the rent for a year claiming it was for damages and fixing. NOTHING was done to this house! It was falling apart. The seller lived in Texas and inherited the house and trusted the company. I went to this company out of curiosity and introduced myself as the new owner of 123 Main St and that I was told about all the repairs that the company had done and was wondering, if out of the goodness of their heart, they could share with me those files, as the information would greatly help me in my renovations. HA! Just as I thought! They refused and rudely asked me to leave, even though I was polite. Management companies should be all shut down as far as I am concerned.

I believe this report is a hoax and demand that the author provides some proof that the events really happened. Even if he would give his true name indicating he was truly a client would be a start. (Owners who hire property management are "Clients." It is the tenants in clients' properties that are property managers' "Customers" as UnsatisfiedCustomerSW implies he is.)

In California, property managers must be licensed by the state's Department of Real Estate. My license number is #0076610 exp 12-18-2011, If I did any of the things reported here to any client, go to the Department's website and report me. If there is any truth in the allegations, they will discipline me even to the point where I could never again practice in California. But there, I can face my accuser and my accuser must supply proof.

There were nine false accusations made in this attack which do not make sense under our operating systems. One was his claim that he called me and did not get a returned call from me. Why that does not make sense is because every one of our clients can fire us at any time with just a 30-day written notice. When all clients can fire you so easily, ignoring their calls is the quickest way to go out of business. You can test this for yourself. You can reach me directly by phone during normal business hours at 310-326-7962. I am the one who picks up that number without knowing who will be on the other end. If you call after business hours, you might get my voice mail where you can leave a message for me to call you when I return. Another way to contact me is by e-mail at Bob@PenmarManagement.com. Even though you don't want or need management service now but only have questions or want an opinion dealing with real estate or management, I would love to hear form you. (Ask about the other 8 accusations that make no sense under our systems.) :-)

Thanks you for reading my rebuttal and I thank Ripoff for printing it.

Bob Green, President
Penmar Management
24020 Narbonne Ave. #B
Lomita CA 90717
Bob@PenmarManagement.com