Performan Recovery Garnish checks and refusal to send stop-garnish letter when stipulations are met Livermore California

I was garnished by two student loan companies, which was no one's fault but my own. I contacted Department of Education and made my 5 payments in order for the garnish to end.

I did not know Performant was also garnishing me until the first companies garnish ended and there was still a garnish on my paycheck and I reached out to my payroll department to get the info due to not receiving any correspondence from Performant. I made my 5 payments, my 5th being on Aug 22nd so my paycheck on Sept 1st would not be garnished.

I was instructed by the billing department it takes "2-3 days for the system to register that I made my payment and I can call back 8/28 to verify it had gone through and get the letter sent to my payroll to end garnishment".

I made the phone call on 8/28 and was informed everything is cleared and they would fax the letter. Upon emailing my payroll department on 8/29, NO FAX had been sent from Performant. I called Performant who stated there were "no notes in the system and it would have to be looked into and I could call back Wednesday or Thursday" which is conveniently too late for my paycheck on 9/1 to not be garnished.

I did EVERYTHING on my end including dealing with bills through my garnishment AND making an extra mandatory payment for 5 months to end this garnishment and now they are giving me the run around when I am trying to keep my hard earned money.

I have called a dozen times since and keep being transferred to extensions and getting voicemails. No one will speak to me to get this handled