Performance Media Placement Rip Off: Performance Local Marketing , PBH LLC Scam PBH LLC Performance Media Placement: PBH LLC Rip Off Changes Names Constantly Beware! Laguna Hills, California

Did you know?

Google requires ALL advertising companies to provide the:
* Adwords customer ID to business owners.
* Cost per click and total monthly spend on Adwords.
* Management fees the company charges.
* "Working with a third-party" disclosure notice with all of their customers.

Google's prohibited practices include:
* claiming false affiliation with Google
* guaranteeing top placement on Google
* claiming that ads will appear in Google Search at all times
* representing free Google products as pay-for-insertion products
* making false statements about how AdWords costs are calculated
* offering unlimited clicks

Read everything here:
https://support.google.com/adwordspolicy/answer/6086450

Contact Google if you wish to get the full picture about your advertising:
1-866-2GOOGLE
https://support.google.com/adwords/answer/8206?hl=en

 

I am currently suffering an ongoing nightmare with these people. The sales representative that initially contacted me promised a "professional site recognized by Google and organically searchable on the 1st page of Google. For us, there is no such thing as second page because no one goes to it anyway." I paid these con-artists who capitalize on the ignorance of those who don't regularly deal with SEO, webdesign, GoogleAdWords, etc . $1,500 to creat something that I could have made in 5 mintutes on GoDaddy for $35 a year. Virtually everything that sales rep promised was not delivered. When I inquired with the rep, I was bounced around to several different departments and was ultimately told by the designer "I'm not a designer, nor are we a web design shop." They behave as though they care about the company's name, but have no problem defrauding those unfortunate enough not to investigate them beforehand. 

This company sells Google AdWord space and that is virtually all they are good for. Don't pay them for ANYTHING else regardless of what lies their people tell you. In fact, I wouldn't pay them for anything. There are far too many good and honest companies out there who won't steal from their clients. But hey, I guess I'm the moron for not properly vetting them. Oh, and if PMP would like the challenge the veracity of my comments, I have the emails from them to back it up. 

Interesting Customer Retention Facts

I see some facts on here. Links to certain complaints lodged against a certain company. But they only make this argument one-sided. So, why dont we also include some facts about every company that provides a product a
service. Because people only ranting about one thing, and few people at that, hardly paints the clear picture; it only serves to reinforce one side of their argument; their side.

So lets be factual in our debate.

Three Facts about Customer Retention:

1.         It is impossible to satisfy all customers; there will always be customers who are displeased and unsatisfied with a product or service; no matter what that product or service may be.

2.         Some products, services, businesses will not get the results they see from certain marketing campaigns; no matter how aggressive they are. Look at Coca Cola Blak; a respected international soft drink company tried to market a coffee-flavored beverage to 30-something consumers. They spent millions on marketing and it utterly failed...because people did not like it. Did they get their marketing dollars back from the marketing agency? NO. See more about this utter failure here: http://voices.yahoo.com/why-coca-cola-blak-failed-1988114.html. The product failed for many of the same reasons other products have failed: sometimes products just fail. Sometimes no matter how much you market a product or service, there is no guarantee that people will want to buy it or use it. This is also true with any form of online advertising or marketing period.

3.         A company with a high retention and customer loyalty means it is consistently delivering a product that people are using and are satisfied with the results; or they would be out of business.

FACT: According to http://www.customerservicescoreboard.com:
GEICO: Geico customer service is ranked #160 out of the 541 companies that have a CustomerServiceScoreboard.com rating with an overall score of 47.86 out of a possible 200 based upon 296 ratings. This score rates Geico customer
service and customer support as Disappointing.

FACT: "GEICO has a 97% customer satisfaction rating."

But that still leaves 3%; for a huge company that is national GEICO.com

FACT: "GEICO serves 11 million auto policyholders and growing; GEICO insures more than 17 million vehicles ..." GEICO.com.

Whats 3% of 11 million? Lets just say its more than 30,000 people who comprise the three percent.

So thats 30,000 people that are pissed off about GEICO. What do they say?

This guy says on a complaint board just like this  Geico: 97% customer satisfaction? Guess I'm in that 3%...

 Car insurance. One of those fun things you never think about till you need it. I've never owned a car without comprehensive/collision, because I'm a bit of a worrier. That turned out to be a good thing, because as some of you know about 4 weeks ago the camJeep was stolen in Mira Mesa, CA. Now, the monetary limits and deductibles are all things I worked out, so I have no room to complain on those issues. They're what I chose, and they're what I paid for.

My issue comes with the customer service end of things. To start with, the minute I realized the jeep was stolen, I filed a police report and called Geico maybe five minutes later (9-10PM). The only people Geico keeps on all night are the collision people. Theft people only work 9-5. So all I get is a "that sucks, someone will call you in the morning." I ask about a rental (I paid an extra 30 bucks/6 months for rental coverage, now I need it) and they say "I don't know, I only deal with accidents. Someone will call you in the morning." Grrr #1

Morning rolls around. Noon rolls around. Early afternoon, I call the number they gave me for my claims person. I get voicemail. That evening at 5:30PM after I've had to bum rides everywhere and bum a ride home someone calls me. We work out rental info, but I can only rent from one company (Enterprise) and only have a 25$ a day limit. Enterprise has no cars for under 35$ a day in stock. So I have to either pay 10 bucks a day or wait a couple days. Bumming ride for a couple days longer... Grrr #2.

Now I wait a week (have a rental now, so I can afford to), and still get no calls from Geico. I finally call them, "Hey, rental's great, but what about long-term?" and am told there's a minimum two-week wait for recovery, and then I have to fill out a questionnaire before they START working on my claim. The two week mark rolls around, and then five days
later they send me this stupid form. I filled it out and mailed it off that day. We've reached the 4-week mark and I've had no contact from Geico that I haven't initiated. Not one call. Not one check-up. No information on the website ("claim status: Open. No information is available"). No mail. On top of all this, they tell me the rental will expire after 30 days. If they haven't gotten me my money by then, and they try to charge me for any part of the rental, I'm going to the BBB. I'm sick and tired of being treated like a liability or criminal by my insurance company. I've paid MORE than they're
paying me for this stupid Jeep. I'm a long-term customer. I feel like maybe I could get a little customer service when dealing with a fairly upsetting and difficult situation (I LOVED that jeep).

Thank you for listening, I feel better.

-cia

READ THE FULL COMPLAINT HERE:
arstechnica.com/civis/viewtopic.php?f=23&t=376784

This company you mention has probably served at least 1,500 customers during its existence.

From what I could find online, there were 3-5 complaints. Lets just say they have only ever served 1,000 people. And lets just say that there were 10 complaints online, as I only see 2 or 3 here, and many are the same complaint that has been copy and pasted by the same user to many sites.

So 10 people(max) out of at least a 1000 served. Tells me they have about a 1% problem. That's not a problem; that is a customer retention dream come true.
 Even if they had 20, 30, or even 50 complaints lodged, they will still be doing as well as GEICO, by comparison to size demographic.
 And GEICO has 30,000+ pissed off people who are not fond of their service at any given time.
 So because a company has a fewer than 3% dissatisfaction rate means they are bad?
 I would think that puts them in the upper echelon.
 At least compare your complaints to actual things that relate to overall customer retention.

From the facts outlined here, the retention rates are fabulous with this company. And there will always be people who are not satisfied, no matter what the company, product or service is.

They will complain. They rant. They will tell the world on silly online boards like this. And that still makes them a very small
percentage of the staggeringly high amount of satisfied customers who continue to drive business because the product works.

Just because some people despise GEICO, does not mean that 11-million don't love it. Otherwise that company would sink under as well.

So few complaints lodged, by comparison to other numbers that paint the real picture put this debate into real perspective.

These companies are some of the largest in the world and their company has HORRIBLE customer service rankings.

SOURCE: http://www.customerservicescoreboard.com/

Rank Company Rating 401 Travelocity
20.93 402 Greyhound
20.81 403 Western Union
20.80 404 Money Magazine
20.80 405 OG&E
20.60 406 Anthem Blue
Cross 20.00 407 eBay 19.97 408 Roxio 19.70 409
Duke Energy
19.60 410 Citi Mortgage
19.53 411 Nextar
19.46 412 Xcel
Energy 19.20 413 HSBC 19.15 414 Mitsubishi 19.00
415 Bing
18.95 416 Ryobi
18.80 417 Teleflora
18.53 418 Craigslist
18.43 419 Quest
Diagnostics 18.20 420 Hitachi 18.20 421
Skype 18.03 422
Zoosk 17.65 423
Incredimail
17.40 424 Mozy
17.20 425 21st
Century 17.20 426 Google 16.85 427
Coleman 16.80 428
BJs 16.80 429
Pogo 16.74 430
Home
Shopping Network 16.40 431 Navigon 16.37 432
Hotmail 16.35 433
Fifth Third
Bank 15.80 434 Limewire 15.40 435
Twitter 15.20 436
Nero 15.00 437
Half.com 14.72 438
Facebook 14.05 439
Atari 13.60 440
Aviva 12.60 441
Kenwood 11.40

I bet you all at least use one or more of these companies. :

Obviously not this company if they display the Qualified Company logo yet only hold Qualified Individual status: (((Redacted)))

As you can see, there is a big difference in what PMP discusses on this page, http://www.performancemediaplacement.com/Legitimate.asp, and the qualification they hold.  

Below are links to the minimum requirements that any company should hold to manage Adwords accounts in my opinion.
(((Redacted)))

Any company selling Adwords shouldn't violate Googles polices:
(((Redacted)))

You can search for "Google Certified Partners" on Googles website here: (((Redacted)))
Good Luck!

 CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I have worked for Performance Media Placement for over a year now. I am so happy to say that the majority of our clients are very happy with the services we provide them. We DO get our clients on the first page of Google in the sponsored link section 24/7 with unlimited clicks and the all the pertinent key words. We are a month to month service so we absolutely do everything we can to get the results our sales people promise our clients.   Just this morning a limo company in Napa let his rep here know that instead of dusting off his limos he is now booked thanks to our company.  Last week we got an email from another client that is putting his campaign on pause because he is getting so much business that he can't handle all of it due to the campaign we ran for him. We will hold the cites he advertises with us in and not charge him until he is ready to get up and running again.  He raved about the service he gets from us and about his rep. Yesterday one of our client added a bunch more cities to his campaign. His monthly fee went from $400 to $1500. I'm quite sure that would not have happened if this client was not thrilled by the results we are getting for him.  These are just three true examples of the feed back we receive periodically.  We have had a few sales people who were not being honest and they were fired promptly. I would not work for a company who scams people out of their hard earned money.  I am proud to work for Carl Perkins at Performance Media because I know we are helping people, especially in this horrible economy. I feel good when I lay my head on my pillow at night. If anyone has any questions I would be happy to answer them for you 888 248 2488 ext 108 Thank you for your time. 

This is a complaint filed by an ex-employee who was terminated for performance reasons. This employee has been blogging us with multiple aliass since he was terminated in March of 2009. There are many blogs on the Internet similar to this one.

This ex-employee is uneducated and only has a high school diploma, so the argument above is somewhat incoherent. He is confusing the issue between an Adwords Qualified Individual and an Adwords Qualified Company. There is a big difference here. There are no constraints on Adwords Qualified Individuals, just passing the test. On the other hand an Adwords Qualified Company has to have several employees who have passed Google testing, but must be in good standings with Google, including paying Google $100,000 per quarter. Please click the link below and then the O-Z tab and youll see the required payments for the United States.

https://adwords.google.com/support/select/professionals/bin/answer.py?answer=59030

This ex-employee is also making up the story that he was called by our sales force, not likely. We dont call the homeless, just legitimate businesses. We are a multi-million dollar company and we take a great deal of care that our sales reps are properly trained. We have no need to identify ourselves as Google. Very few companies are Adwords Qualified, this is enough.

Google recently shut down its phone support to end-users enhancing our value to small businesses. This is a difficult task for a small business to set up properly and maintain. If Google campaigns are not properly developed, this can result in massive differences in the price paid per click. Google rates every keyword in their system with a Quality Score. Companies with low quality scores can pay as much as ten times or more than companies with high quality scores. There is no fallacy that a well set up Google campaign will cost a fraction of a poorly set up campaign.

This ex-employee states that we have multiple company names and that we changed their name almost constantly. A simple whois lookup will show that these names have been registered quite some time ago. This ex-employee is aware of all of these domain names and why we have them. We are a very transparent company. Many of these and why are outlined in the About Us on our site at www.performancemediaplacement.com. For reference, weve outlined the URLs sited in this blog.

premiumlocallistings.com we market using this URL on Google, as a neutral URL so the resellers dont have to sell under our URL. This is spelled out on our site in the About Us under www.performancemediaplacement.com

pll411.com this is a shortcut to www.premiumlocallistings.com.

performancelocallistings.com This is an old URL which we used to use to market our company. pl411.com this is a shortcut to www.performancelocallistings.com.

performancemediaplacement.com This is our primary domain. Please note that were very clear about who we are see the About Us on this site.

g2411.com this is a shortcut to www.performancemediaplacement.com. This makes it easier and quicker for our sales reps to take customers to our site.

Reseller Sites

pll-orange.com this site was developed for a reseller in Orange, CA.

premierlocallistings.com this site was developed for a reseller in Austin, TX.

nw411.com this is the URL to a reseller from almost nearly 2 years ago, who is no longer with us. Only this ex-employee would know this old URL.