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Report: #1315540

Complaint Review: Perfumania - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Ana — USA
  • Author Confirmed What's this?
  • Why?
  • Perfumania Nationwide USA

Perfumania Intentionally Selling Incorrect Product Bellport Nationwide

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Perfumania.com advertises a Classique for Women by Jean Paul Gaultier Gift Set, which pictures and describes the fragrance for Jean Paul Gaultier Classique EDT perfume. The product received is another fragrance, also named Classique by Jean Paul Gaultier. However, instead of a nude bottle the client receives a lace bodice bottle, and the fragrance ingredients listed are different. I have purchased both products in the past and know from personal experience that the two products are completely different fragranes.

I had also contacted Jean Paul Gaultier manufacturer and confirmed the two fragrances were not the same product. According to the manufcaturer, the fragrance ingredients for Jean Paul Gaultier pictured on the webiste are Mandarin, Pear, Rose, Star Anise, Ginger, Iris, Orange Blossom, Orchid, Plum, Ylang-Ylang, Amber, Musk, Sandalwood, Vanilla.  Whereas, the perfume the company sends you has fragrance ingredients of Rum Essence, Rose Essence, Vanilla Orchid, Daffodil, Bourbon Vanilla, Sweet Amber, Sandalwood Absolute, Tonka Bean, Amber.

I provided the product photographs and ingredients from the manufacturer to Perfumania.com, and was told "According to our Brand Manager, the fragrance is the same, just the bottle is different." While the company was willing to refund my purchase, they have not changed their false advertisements (pictures and descriptions), and continue to sell the two products as the same fragrances. 

This report was posted on Ripoff Report on 07/07/2016 09:45 AM and is a permanent record located here: https://www.ripoffreport.com/reports/perfumania/nationwide/perfumania-intentionally-selling-incorrect-product-bellport-nationwide-1315540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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