Complaint Review: Perkins Home Services, LLC Home Inspection - Bangor Maine
- Perkins Home Services, LLC Home Inspection 499 Broadway, Suite # 250 Bangor, Maine USA
- Phone: 207-944-6218
- Web: www.perkinshomeservices.com
- Category: Personal Services
Perkins Home Services, LLC Home Inspection and Testing Services Inspector Missed Key Items, Cost Us Money to Repair. Management Refused to Refund Us Any Money Bangor Maine
*Author of original report: Update to Perkins Home Services Rebuttal
*REBUTTAL Owner of company: A word to the wiser
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I was in Bangor, Maine to look for a home to buy. The realtor at Better Homes and Gardens - Masiello Group in Bangor recommended this Perkins Home Services as being one of the best home inspection companies to use.
NOTE to READERS: Do not automactically use the home inspection company your agent recommends. Find your own and investigate the company's reputation and expertise before hiring them. Too bad, I did not do this myself.
The inspection was in late June, 2016. The inspector that was sent, Merrill Boynton, was one even the realtor did not know. She said that he must be new. Here is the long and short of our sad story.
After spending $670 - inspection fee plus a water test, the inspector missed the following things:
The refrigerator was leaking from the bottom.
The Water Heater did not heat the water and was running all the time using valuable electric.
Some of the windows were missing screens and did not open well.
The window blind cords were damaged, cut and not functioning.
The back, outside steps were rotted to the core.
There were electrical problems with the front porch lights.
The floor, in the laundry room was damaged and there was mold behind the baseboards.
One smoke detector was missing.
There was some more issues, but you, dear readers, get the general idea.
We were moving from out of state. After we moved in, we found all this and more.
We called the inspector, Merrill Boynton and told him of the problems. We asked for half of the inspection fee refunded to us due to the problems. That was the least they could have done.
He said he would speak to his boss, and have this boss call us. We did not get a call, so I called back. This BOSS was very rude, unhelpful and unsympathic to our plight. He said, he spoke to the owner, Reese Perkings, and he was told not to help us nor refund any money.
I pleaded with him - with tears in my eyes. He said, NO WE PERFORMED THE SERVICES YOU PAID FOR. WE DO NOT OWE YOU ANY MONEY. Then, this rude man hung up on me. He did not care if we were damaged in any way.
NOTE: This is why I said you investigate the Home Inspection company you are thinking of hiring to make sure they have good customer relations.
As you can plainly see, Perkins Home Services does NOT.
I do not wish to see anyone having the same, horrible experience we had. Think twice before hiring this company.
NOTE: Internet Reviews are considered Free Speech under the Bill of Rights of the Constitution of the United States.
Such reviews, being the actual experience of the person who writes the review are Upheld as Free Speech in a case heard by the United States Supreme Court.
If all companies truly cared about their customers, such reviews would not be necessary to write.
Signed,
A Word to the Wise
This report was posted on Ripoff Report on 08/12/2017 08:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/perkins-home-services-llc-home-inspection/bangor-maine-04401-3460/perkins-home-services-llc-home-inspection-and-testing-services-inspector-missed-key-item-1392234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Update to Perkins Home Services Rebuttal
AUTHOR: - ()
SUBMITTED: Tuesday, August 29, 2017
I saw the REBUTTAL from Perkins Home Services. I stand by my original report - which was and still is, my personal experience.
I wish to respond to their question - as to Why I waited 1 year to file this report. One, I was very busy with other pressing matters. Two - one does not know every website on the vast internet.
The readers, can plainly see - from their lengthy rebuttal - how rude they are to me - a senior citizen who paid $ 670 for their services.
All they had to do, at the time, was to offer some sort of partial refund to help with these problems. Instead, they callously refused any help.
All these problems were discovered. I just mentioned a few to the inspector - in hopes of getting some compensation.
My big mistakes were - that I hired the wrong real estate agent - and that I used the company She had recommended.
I wish all states would require all home inspection companies to carry Errors and Omissions insurance. Then any missed items could be resolved by insurance companies.
We did finally sell the home - after spending alot of money fixing things.
With the new home, we hired a very good home inspection company who actually checked windows, blinds, appliances, all heating systems and even looked for mold.
Big difference there.
All companies, who care about their reputation, should give good customer service. Then reports, like this, would not have to be written.
At the end of the day, Perkins Home Services got my $670. I got nothing but grief and expense.
Signed,
Freedom of Speech Believer
Thankful for the Wisdom of our Great Founding Fathers.

#1 REBUTTAL Owner of company
A word to the wiser
AUTHOR: Inspector - (USA)
SUBMITTED: Saturday, August 19, 2017
Obviously, this person regrets buying this home, with all of its problems, and I can’t blame them. As a home inspector, it is unfortunate, but we cannot tell someone to run from a problem house, even if we think they should. All we can do is tell them what may be a problem there.
You, dear reader, might ask yourself a couple of questions. First, why did “A Word to the Wise” (AWW for short) write this review OVER A YEAR after the inspection? If the inspection was so bad, why wait ‘till now? I suggest that AWW is not truly upset about the home inspection, but upset about the home itself, and wishes that we, the home inspection company prevented her from making such a bad decision to buy this particular house. Unfortunately, what we often see, is that even though we provide the buyer with a thorough list of problems that we see at the time of the inspection, (in this case we gave her a 38 page report with pictures, outlining 12 maintenance issues and 6 areas of concern), we cannot tell AWW to run from the property. That is up to her to decide.
Second, you might ask yourself, why AWW is hiding behind the anonymity of a site such as this one, where she doesn’t have to state her name or location. Easy to complain when no one knows who you are, right?
Well first, let me say, that both the inspector and myself, the owner of the company, spoke to AWW after the inspection. She had three complaints at that time. First, that there were ants at the top of the basement stairs. Second that the window blinds were damaged and would need to be replaced. Third, that a dimmer switch was not working properly. She implied at that time, that we needed to pay to have all those things fixed and that “the window blinds alone were going to cost her over $600.00”. There was never any discussion of ½ the inspection fee, as she claims.
Many people think that an inspection is a “guarantee” that there will be no problems with a home after the buyer moves in. That is a mistake. Owning a home requires repairs and maintenance. Before we do an inspection, we always require the buyer to sign an agreement form, so that they understand what a home inspection is. But It is not a guarantee. The agreement details all the things we look at, and those things we don’t or can’t look at.
For example, AWW now complains that we missed mold behind the baseboard. Well, if it was behind the baseboard, it was most likely not visible. We do not remove baseboard to check for mold as a part of a home inspection. Another example: the complaint about the floor in the laundry being damaged. Much of the laundry floor is covered by the laundry appliances. It is likely that this damage was not visible until after the washer and dryer were moved. We are sorry that these items were discovered later, but it is often impossible to see these things during the inspection.
Our agreement notes that we do not look at window coverings, such as blinds, curtains, etc. This is considered personal property and is often taken by the seller. It is not typically part of any home inspection. So AWW’s demand that we pay for new blinds is absolutely crazy. And she signed an agreement that states we don’t look at those things. Yet here she is, over a year later, still ranting about those blinds.
Let’s address a couple more of those items on her current list. It is useful for you, the reader to know, that the inspector who reviewed her property is a licensed master plumber. Now, at an inspection, we always run the water, both hot and cold, at all faucets. If there was a leak, or lack of hot water, as is now a complaint issued by the buyer, he would have made her aware of it. If it happened later, after the inspection, then it is beyond our scope. Since these are new items since our last conversation with AWW, then I suspect these are new problems.
Then there is the missing smoke detector complaint. This was actually a CO detector and was noted in the report a being missing. If the buyer didn’t see it in the report should we be held responsible?
Contrary to what AWW has said, we do care about our clients and their concerns. But when the concerns are unfounded, and when the demand to fix is extraordinary, we cannot survive as a business by paying for those unfounded claims. We also take offense to the client calling us rude. There is no easy way to say to a client that we will not pay for your new $600 blinds when they are demanding it needlessly. If I came across rude, I am sorry. But this person is taking no blame for being unhappy, one year after her purchase, and blaming us for that unhappiness.


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