Complaint Review: permaseal tire sealant - Internet California
- permaseal tire sealant 2275 south grand ave santa ana ,ca 92705 Internet, California United States of America
- Phone: 7145455888
- Web: permasealtire.com
- Category: Auto Tire shops
permaseal tire sealant kamyar tavakoli False claims,faulty product,defective does not produce results,sets off tire pressure monitors ,false advertising Internet, California
*REBUTTAL Owner of company: PermaSeal Quality Guarantee
*REBUTTAL Owner of company: PermaSeal Quality Guarantee
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I was interested in this product because of the claims it made and testimonials on their website www.permasealtire.com i was looking for a way to prevent my wife and kids from ever being stranded as promised. to make a long story short this was the biggest mistake ever..not only did the product not perform it made for a very rough ride on my mercedes, it messed up my tire pressure sensors which ended up costing me alot of money to replace ..not only that i was told by the mechanic that the chemicals used in the sealant can actually damage my tires which even scared me more because my kids are in the car so now i am considering purchasing new tires ..
I tried contacting the company to address my concern and was practically cursed at by Kamyar Tavakoli who claimed he was the owner and said that we dont even need your business we make our money distributing globally we are not concernd with your petty $54.99...I would not recommend this product to anyone out there..stay away form this product and keep your hard earned money in your pocket its alot safer there especially since this company doesnt need it.
funny how they are working out of California but dont need US citizens money because all of there business is globally ..
Matt G.
This report was posted on Ripoff Report on 02/17/2012 01:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/permaseal-tire-sealant/internet-california-/permaseal-tire-sealant-kamyar-tavakoli-false-claimsfaulty-productdefective-does-not-pro-840958. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
PermaSeal Quality Guarantee
AUTHOR: PermaSeal Tire Sealant - (United States of America)
SUBMITTED: Saturday, April 14, 2012
Matt, we apologize for any negative experience and miscommunication you had and want to clarify the situation. We have searched all of our sales so that we could contact and assist you, but havent found any record of your purchase.
First, you can rest assured knowing the product is completely safe and has no effects on tires, it is non-toxic and non-reactive as verified by Independent 3rd party facilities in our Material Safety Data Sheet and Laboratory Test Report (http://permasealtire.com/resources)(https://permasealtire.com/files/Material%20Safety%20Report.pdf)
As for the performance of PermaSeal, after initial installation it takes 15-30 minutes of driving to smooth out the ride, as the sealant spreads and adheres to the wall. This roughness you experienced was the initial spreading, which disappears after the tires dynamically balance.
Similarly, our product has been tested extensively and has no effects on TPMS (Tire Pressure Monitoring
System) sensors. The TPMS Evaluation Report can be found here (https://permasealtire.com/files/Tire%20Pressure%20Monitoring%20System%20Report.pdf),
and documents testing on numerous vehicles, including a Mercedes. We would like to speak with
the mechanic that replaced them to find out exactly how he determined that was necessary.
Regardless, we not only want to refund your costs, but fully address all your issues as we are prepared to stand behind out product. Please contact us so that we can resolve this.
#1 REBUTTAL Owner of company
PermaSeal Quality Guarantee
AUTHOR: PermaSeal Tire Sealant - (United States of America)
SUBMITTED: Saturday, April 14, 2012
Matt, we apologize for any negative experience and miscommunication you had and want to clarify the situation. We have searched all of our sales so that we could contact and assist you, but havent found any record of your purchase.
First, you can rest assured knowing the product is completely safe and has no effects on tires, it is non-toxic and non-reactive as verified by Independent 3rd party facilities in our Material Safety Data Sheet and Laboratory Test Report (http://permasealtire.com/resources)(https://permasealtire.com/files/Material%20Safety%20Report.pdf)
As for the performance of PermaSeal, after initial installation it takes 15-30 minutes of driving to smooth out the ride, as the sealant spreads and adheres to the wall. This roughness you experienced was the initial spreading, which disappears after the tires dynamically balance. If too much sealant was applied, over the correct amount from our dosage calculator, this would have lengthened the spreading time.
Similarly, our product has been tested extensively and has no effects on TPMS (Tire Pressure Monitoring
System) sensors. The TPMS Evaluation Report (https://permasealtire.com/files/Tire%20Pressure%20Monitoring%20System%20Report.pdf),
which tested numerous vehicles including a Mercedes, can be found here. We would like to speak with
the mechanic that replaced them to find out exactly how he determined that was necessary.
Regardless, we not only want to refund your costs, but fully address all your issues as we are prepared to stand behind out product. Please contact us so that we can resolve this.
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