Complaint Review: PERPETUAL DIAMONDS - PERPETUALDIAMONDS.COM - INTERNET ROLEX - Melbourne Florida
- PERPETUAL DIAMONDS - PERPETUALDIAMONDS.COM - INTERNET ROLEX 7777 N. Wickham Rd. Melbourne, Florida U.S.A.
- Phone: 877-398-9403
- Category: Jewelry Stores
PERPETUAL DIAMONDS - PERPETUALDIAMONDS.COM - INTERNET ROLEX 2-PERSON SCAM PERPETUAL DIAMONDS SOLD ME 2 WATCHES FOR $3000 AND I NEVER RECEIVED THEM, IS THIS PROFESSINAL WEBSITE ACTUALLY A 2-PERSON SHOP INTERNET ROLEX SCAM? Melbourne Florida
*Consumer Comment: I had to hire a Private Investigator regarding Perpetual Diamonds
*Consumer Comment: Wow How Did You Do That??
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I ordered two watches from them in mid-August of 2008. I called the mid-September to check the status, and was told that there had been a two to three week delay, but that the watches would ship early in the 2nd week of October and I should have them no later than the beginning of the following week.
No watches arrived, so I called back at the end of that week, and was told again, two week delay. Annoyed, but ok - I know that shipping can be problematic at times. So two more weeks go by, and I called to check the status of the order, and was told (again) that there was yet another two to three week delay.
I also had problems getting through to their customer service line, so I called the toll-free order number to get the status of my order each time. The customer service line is either busy, or rings through to a voice mail system, stating that their normal office hours are "x to x" - odd thing was, I was calling between "x and x".
At least some proactive customer service would be helpful. Why am I having to call them to get the order status? How hard is it to send out an email to everyone who has ordered "x" model, and tell them there's been a delay? Fortunately, they won't charge your card until they ship the merchandise, so at least you don't have to fight that battle.
It's a shame, really - they seem to focus more on advertising and selling their products than they do on the fulfillment of their orders. Never again - there are plenty of companies out there that sell watches - no need to continue dealing with this company.
It's now been nearly 3 months, no watches and no money back.It's funny when I call they always say they ship 2000 watches a year and have 20 employees but it's always the same 2 people answering the phone. I'm starting to think it's a 2-person internet Rolex scam.
After all, I never saw their website a year ago. When did they even build it?
Next stop - Better Business Bureau ....
Baton Rouge, Louisiana
This report was posted on Ripoff Report on 12/13/2008 09:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/perpetual-diamonds-perpetualdiamondscom-internet-rolex/melbourne-florida-32940/perpetual-diamonds-perpetualdiamondscom-internet-rolex-2-person-scam-perpetual-diamon-401145. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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