Personal Comfort Austin Jackson ,Personal Comfort, Aug 21, 8:07 PM EDT Thank you for contacting personal comfort beds! Your ticket number is 136424 You will be emailed with updates to your ticket, and can reply to any updates by simply replying to this email. Please reference this ticket number when calling into Customer Support to ensure that our representatives can view your history quickly and have the most up to date information available to them. Have a wonderful day! Sincerely, Austin Jackson Personal Comfort 1-888-694-4088 x1003 Customer Service: x2 Hours of Operation: Monday - Friday: 9:00am - 8:00pm EST, Saturday: 9:00am - 6:00pm EST, Sunday: Closed Angel DeRu Angel DeRuvo Aug 20, 7:37 PM EDT Chase recharged my account your company needs to contact ChaseRefuses to credit despite numerous attempts to have company credit my Chase Account Orlando Florida florida

I had oriiginally ordered the PERFECT SLEEP MATREES and cancelled since they were unable to deliver the mattress in a timely fashion, I cancelled the order prior to deliver and the company stated that they would charge me a 25% restocking fee plus delivery charge.

I have contacted both CHASE and disputed the charge. CHASE then recharged me for an item never received. I am also disattified with CHASE which will be filed seperately.

I have corresponded iwth Personal Comfort asking for reinbursement. I am told either the manager is not in, or the manager will be in later with no follow- up phone call.

The company then asked me to prove that the Items were re-charged which I sent them a photo shot of my charge from CHASE.

I asked them if they have a record of the charge and they could not give me a response.

I can not understand how I am charged for items that were never delivered. I was then told I must wait for my credit since the mattress is in transit to waehouse.

I just want to re-embursed my $24049.00

Respectfully Requested,

Ms. Angel DeRuvo-917273-1448