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Report: #1469752

Complaint Review: Pet Ninja (Shop) -

  • Submitted:
  • Updated:
  • Reported By: AngryPetNinjaCostumer — United States
  • Pet Ninja (Shop)

    ,
    United States

Pet Ninja (Shop) Promotional item, charged triple in shipping, will the item ever arrive? Internet

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Pet Ninja has been running many adds on instagram, and I hate to say, I was taken in. The photos of the dogs seemed so happy and the brush glove they were advertising seemed like such a neat idea and much more comfortable than similar gloves I'd seen. They were giving away free items, at the time, they said the items cost about $14. Or maybe this was the case when following the promotional link. Either way, pretty shady considering that now the gloves are listed for $9.99

So I ordered. I ordered two of these gloves and the total came out to $15. Suposedly just for shipping. There was only one optioned and I thought that maybe it was two day shipping, I don't remember if it clarified or not. But I figured whatever I'm going to get this super soon and then instagram about how great it is because that's how this works right?

A week past, it didn't come. [continued below]....

..... It also took forever for my charge to post so I chilled. Except at somepoint I noticed that in PayPal I was listed as having paid $15 for an item and $0 in shipping while their website stated the opposite upon check out. Now I'm just the sort of person that this descrpency bothers so I emailed them about it...

Only to find out that they thought the package should have already arrived. Which makes sense considering I did pay $15 in shipping. Only problem is I didn't have the package. I gave it another week, it was Thanksgiving and I've had some issues with USPS in the past so I figured I'd just wait and it would show up like it always has.

That week past and I opened a dispute. I didn't have the item and I felt I was over charged for shipping. Well, the buyer provided paypal with a tracking number and that was that, case dismissed.

I was worried since nearly a month past since the charge was posted I wouldn't be able to dispute it. Well, I have been able to. And here is the screen shots that I sent to my bank to help them duke it out with paypal.

This has been such a head ache and I really do feel scammed and betrayed and upset. This was supose to be a fun experince and a fun way to bound with my dog. But so much for that. I'd like to save anyone else the trouble if I can. I'm really disappointed Pet Ninja didn't do right by me and aknwoledge that it shouldn't take a month (and counting) to ship an item when you pay $15 for shipping.

I guess I'll just never order of an instagram add again. :(

Anyway, here are my screen shots.

imgur.com/a/TTiPCcj

This report was posted on Ripoff Report on 12/17/2018 04:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pet-ninja-shop/-/pet-ninja-shop-promotional-item-charged-triple-in-shipping-will-the-item-ever-arrive-1469752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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