Pet Plan Pet Insurance Pet Plan Insurance is a Rip-Off Newtown Square Pennsylvania

I'm very disappointed to discover that this company is deceptive.  My recent claim for allergy-related testing was denied based on the the fact that my puppy was seen for a hot spot one month before his insurance policy was activated. Hot spots DO NOT always indicate allergy problems.  He was never seen for any allergy problems for a  year following the initial hot spot visit, and was never diagnosed with allergies or treated for the problem until several weeks ago.  I spoke with supervisor Kelly who informed me that Pet Plan denied the claim on the basis that the allergies were a pre-existing condition. My vet stated that hot spots are not always an indication of allergies; they can be caused by many factors.  It was never noted in my veterinary record that my dog suffered from allergies, nor was any medical treatment prescribed for an allergy problem.  The fact that my dog never had any problems over the course of the following year should have substantiated the fact that he had no allergy issues. If this had been an allergy issue, he would have been seen again within a year, testing would have been done at that point and medication would have been prescribed.  None of this happened until a few weeks ago.  The denial of this claim in unsubstantiated and unacceptable, and conveys to me that this company is in fact, deceptive and unscrupulous in its practices. 

I have cancelled my policy.  I am a member of the German Shepherd rescue community and professional dog training community, and I will no longer recommend this deceptive company.  If this company would twist medical diagnosis to benefit them for a small claim such as this, they would most certainly twist facts in an attempt to weasel out of paying for very expensive claims.