Pet Shed Poor Customer Support Internet

On July 9^th, 2013, I ordered pet supplies from the online company (Pet Shed). Two weeks after I placed the order, I still had not received the products. When I first contacted the company (by email and phone), I was informed that they were “doing maintenance” on their system and they could not help me at this time. In addition, their website was down for maintenance. I was also told that shipment usually takes 10 to 14 business days. What I had not realized at the time I was placing the order is that they are located in China!! There was no indication on their website as to where they are located. I only figured this out because my bank charged me an international transaction fee.

A couple of days later, I checked their website again and noticed that “they were up and running” again. I send them another email asking about my order. They told me once again that it had been sent. When I asked for the carrier information and tracking number, I was informed that they did not have that information because they sent the package by “mail.” Instead they told me that they would re-send the order. In the same email, they mentioned that I should contact my local post office to find out where the package was. Furthermore, I was informed that once I receive the “original” order, I was to return it to them in order to avoid being charged again.

I have never had to deal with a company that does not track their shipments. Nor have I ever experienced customer service that is so ridiculously inept. I just want to make sure that other people do not fall for this company and get ripped off.