Complaint Review: PetSmart Whitby - Whitby Ontario
PetSmart Whitby Donald Lee Assaulted by manager at PetSmart store in Whitby, Ontario
*Consumer Comment: Really?
*General Comment: WHY??
*General Comment: What about the Pets?
*Consumer Suggestion: The very most constructive comment I can make
*Consumer Comment: It's not too late to file criminal charges
*Consumer Suggestion: response (manager assult)
*Consumer Comment: Why managers are spoiled?
*Consumer Comment: That was Karl from Highlands Ranch, USA, ladies and gentlemen...
*Consumer Comment: GOOFBALL SONG 5.....
*Author of original report: Photo of Don Lee, the manager who assaulted me!
*UPDATE EX-employee responds: I am an Ex-Employee of Pickering store
*Consumer Comment: Disgusting!
I visited the PetSmart store in Whitby, Ontario, Canada on the weekend of February 26, 2011 to purchase packets of Whiskas tender bites food for my newly adopted cat. So this was my first visit to the store. As I was searching in the cat food aisle, I received a text message on my phone that I was expecting from a friend. I immediately removed my phone from my coat pocket and responded and put the phone back into my pocket. I then see a man quickly approach me from the other end of the aisle, at which point he violently shoves me up against the aisle, refusing to let me go. A female customer in the store came to my aid after hearing me shouting and screaming and told the man to get his hands off me. I then realize that it was the stores general manager Don who just assaulted me, and he was accusing me of stealing and asked me to empty my pockets. I asked the the female customer to call the police and refused to empty my pockets until they arrived. Two police officers arrived approximately five minutes later as we all waited in the aisle. This immediately caused a spectacle in the store, as dozens of customers and employees watched as the police questioned us. The police asked me to remove everything in my pockets, only to find my cell phone and car keys. I did not steal anything! A police report was filed, however no charged were laid because I decided I would like to address the issue with a civil action(I am currently planning a lawsuit with my lawyer). I was never given an apology by Don, I only received an email from PetSmart head office with an apology which seemed like an automated message after complaining to them after the incident. I will never visit this store again as this was the most appalling and embarrassing thing that has ever happened to me!
This report was posted on Ripoff Report on 04/05/2011 08:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/petsmart-whitby/whitby-ontario-l1n-9l4/petsmart-whitby-donald-lee-assaulted-by-manager-at-petsmart-store-in-whitby-ontario-714364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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