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Report: #571286

Complaint Review: PGH Products - Marietta Georgia

  • Submitted:
  • Updated:
  • Reported By: Harleychick — Haverhill Massachusetts United States of America
  • Author Not Confirmed What's this?
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  • PGH Products 2900 Delk Road Suite 700 Marietta, Georgia United States of America

PGH Products They falsly advertise diet product similar in spelling to phentermine and refuse returns Marietta Georgia

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I ordered this product thinking it was something other than what it was, when I opened the package and saw what the product actually was I immediately emailed them (since no one would answer their phone number and got a recording) asking to return the product.  They emailed a general email back saying responses take 2 - 3 business days. 

Within a few days I received an email stating no returns would be accepted without an RMA number so I responded asking for one.  They send the same general email back stating 2 -3 days for a response.

My email back stated:

"No returns are accepted without a returns authorization number which can be requested to our returns department via this email address returns@usapghp.com. Include a brief statement of why you would like to return the product. The returns department will respond to your request within 24-48 hours. Please note that this is an email address and not a website."

I emailed my request to that new email address and was responded to via email:

"We are unable to process your returns request. A returns request must meet a certain criteria that is reviewed by our returns panel."

I called the only number I could find 1.877.445.1034 and they told me I have been denied, would not tell me why and they are simply refusing to accept any return.  There is no number available to me to contact anyone and I can not speak to a supervisor.

Please take warning of their false advertising and don't get stuck with an order of $209 worth of useless pills like I did!

Sherry in Haverhill, MA

This report was posted on Ripoff Report on 02/18/2010 09:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pgh-products/marietta-georgia-30067-5350/pgh-products-they-falsly-advertise-diet-product-similar-in-spelling-to-phentermine-and-ref-571286. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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