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Report: #599879

Complaint Review: Phil's Transmission Service? - Mesa Arizona

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  • Reported By: hasaccol — Chandler Arizona United States of America
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  • Phil's Transmission Service? 419 South Lebaron Mesa, Arizona United States of America

Phil's Transmission Service? Phil's Automatic & Standard Transmission, Phil's Automatic & Standard, (Phil S Automatic Transmission) Did not fix transmission after several attempts - took to BBB, Attorney General, & Small Claims Mesa, Arizona

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I took my car in to fix a hiccup in my transmission in the beginning of 2008. A few months later I got my car back but it was worse because it had additional issues that it didn't have before. Took it back after 1 week and he kept it for 3 additional months. Within a couple weeks of this I found my car still had the exact same hiccup with the additional issues. I gave it back to him multiple times more after this to try to have the issue resolved. I was trying to be understanding since I know transmissions can be tricky, but in the end the only conclusion I could come up with is that Phil just took advantage of this patience & understanding. I tell you the truth that the shop ended up having my car more than I did for the year 2008.
 
One of the worst experiences I had was when the check engine light came on and I had it checked at Aamco Transmission they let me know it was transmission related. (I still have the code) At this point I was very frustrated as any normal customer would be. I took it back to him a 5th/ 6th time (lost count) and while he had the car I called Phil's weekly he would say "a wire was broken" or "A wire was frayed" (He loved to use those as the reasons he wasn't done - used them several times) by the 3rd week Phil said it was done and I came quickly & unannounced I needed my car as anyone would - Phil seemed surprised to see me. I waited an hour to get my car back it was in storage apparently and unbelievably the exact same check engine light was still on!
 
I was so angry with Phils Transmission at this point. Even then I still GAVE HIM ONE MORE CHANCE!!!!! (Unsure why) He put me in a rental car at the END of 2008 and he said he redid the whole thing transmission. I believe him, but the hiccup from 1st gear to 2nd gear was still there and now it slips and punches into 3rd. (This is all happening to this day)
 
Since Phil seemed to be fine with what was going on I had no choice by to put an inquiry with the BBB and with proof from multiple reputable shops indicating the same repair was necessary the BBB recommended Phil's Transmission give a refund and Phil -at first- said he would do this, but when it comes down to him following through he ended up taking a year! **See update below**
 
I have been EXTREMELY patient with Phil's Transmission, I just wanted my car fixed. *Thats it* I paid you like I pay wal-mart for my tooth paste. You dont think I would be going to customer service if the cashier didnt bag my toothpaste??? If you pay for something you expect what you pay for dont you? What if YOU pay the Dr for medicine, but you get something else or an empty bottle? Wouldnt you check into that? Its okay for you to do it, but not anyone else? I dont understand.
 
That is why I went to the BBB, Attorney General, Small Claims Court, etc.
 
UPDATE 4/14/10: Phils Transmission offered a resolution:
 
**One (1) day before the Small Claims court date Phil's Transmission wanted to settle out of court & issued me a refund.**
 
Phil Mink should know my lawyer indicated I could have gone ahead with the court date and received more for my hardship, time without car, etc. -but I knew the owner had medical issues and this wasn't about making money it was about being fair so I accepted the refund. It took a lot of hard work, frustration, patience, and it was definitely one of the HARDEST learned experiences of my life. Phils Transmission wants me to delete this experience, but these events took place I now updated to include the resolution. The only thing that would have me delete this experience is if Phil paid for the transmission fix at Sun Devil Auto. (Not including my refund) No Calls please use mail.
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This report was posted on Ripoff Report on 05/04/2010 08:32 AM and is a permanent record located here: https://www.ripoffreport.com/reports/phils-transmission-service/mesa-arizona-/phils-transmission-service-phils-automatic-standard-transmission-phils-automatic-599879. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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