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Report: #1464155

Complaint Review: Phoenix Spa & Condo Resort - Puerto Plata

  • Submitted:
  • Updated:
  • Reported By: samahmud — Brooklyn New York United States
  • Phoenix Spa & Condo Resort 600 Calle Principal, Cabarete Puerto Plata, Dominican Republic

Phoenix Spa & Condo Resort Not fair pricing, total rip off. Service not worth fraction of what they charged me. Puerto Plata

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I was so disappointed with the quality of the food served at the resort. I am confident that the dishes served were not resort quality (not even cheap motel quality) food. The fruits were not fresh, the lettuce in the salad was black wherever oxidation occurred, the bread bun was stale and I noticed it was cut and served with my salad as croutons (disgrace). The chef was unfamiliar with the menu, serving the wrong item. Often time’s fish was replaced with chicken orders. My kids lost their appetite with this kind of rubbish. I never witnessed any resort serving this quality. Every time food was served, we talked about how much we missed our last vacation we took in Cancun, or any of our other destinations.


I have never seen such a dirty pool. The water was filled with rotten hay from the bar area and in some places there appeared bubbles, the same ones you would see in sitting, contaminated, water. I often decided to go to the second pool, but it also smelled of excessive bleach. The last few days they were cleaning it and did not notify us. I realized it when I saw an excess of foam and quickly got my kids out. I knew that this amount of bleach could not be good for their skin. The staff was very nonchalant. They did not show any concern at all.


If I ever did go back (most likely not) then it would mostly be for the four people who served us our daily meals at the restaurant. We appreciated their service, and very kind manners.


No one should regret where they decide to vacation for any reason. A vacation should be relaxing and not stressful and most importantly we should only have to pay for the service we get. Considering everything we experienced we paid awfully too much for everything, which is not fair. This all-inclusive is not worth it. The service they are providing not worth fraction of the money charging for it.


BTW, do not be fooled by their website. Most of the information and images are misleading there.

This report was posted on Ripoff Report on 10/10/2018 04:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/phoenix-spa-condo-resort/puerto-plata-57000/phoenix-spa-condo-resort-not-fair-pricing-total-rip-off-service-not-worth-fraction-of-1464155. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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