Complaint Review: phytoextractum.com/
phytoextractum.com/ Basically ripped me off for 30-50 bucks then blamed me Portland Oregon
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I made an 80 dollar order for kratom, I have crohns disease and it helps me as much or more than any prescription.
They offer a 10 percent discount for paying with bitcoin, at the time of my payment bitcoin was worth 9500 a peice, by the next morning it was worth 11k.
When it was all said and done the fee tacked on for paying with bitcoin mean I didn't get a 10 percent discount, I paid 3 dollars more than if I had not used bitcoin at all. In addition to that I used a coupon for free shipping, which their system wouldn't let me combine offers(even though it explicityly said I could combine offers on the coupons email) but the free overnight shipping made the coupon worth 18.14 on the order page so I used that. It was late thurday that I placed the order.
On friday morning I contacted them via email prior to the item being shipped or even packaged according to their site. I express my displeasure at the whole thing and that I felt like I got ripped off and wasn't happy. I got a response saying basically, "fees go up, fees go down, sh* happens."
Then they shipped my order out anyways, using ups next day shipping. Not saturday next day, just plain ole next day shipping, so it would be there on monday. They offer free shipping that would have arrived the same time for orders over 75 dollars, but they didn't bother with that, they shipped it next day air on friday for monday delivery, for 18.14.
I could have used a 15 percent off coupon and got the free shipping and paid a lot less, I could have not paid with bitcoin and paid a lot less. I could have done a ton of things differently had I known how ridiculously they were going to handle this, and after I had already contacted them and made them aware of how ticked off I was at how the bitcoin thing worked out in their favor and I felt cheated.
They emailed me yet again and at no point said sorry, all they did was tell me it was my fault for not knowing that ups next day delivery on a friday meant I would be getting the product on monday unless they the vendor paid more, and why would they pay more, I should have read through the ups fine print, the lady literally highlighted the section of the ups explanation of saturday delivery and basically called me stupid for not knowing that.
I aksed why I would pay more for next day delivery on an order that qualified for free shipping at the same delivery date and that's when they shut off communications with me.
I can't stand when businesses do this to their customers. I was a monthly order from them, anywhere from 50-120 dollars. I paid with bitcoin thinking I was doing them a favor with the taxes and their thanks to me was to pull this crap.
Stay away from them, ethics is not something they understand at all.
This report was posted on Ripoff Report on 12/03/2017 08:36 AM and is a permanent record located here: https://www.ripoffreport.com/reports/phytoextractumcom/portland-oregon/phytoextractumcom-basically-ripped-me-off-for-30-50-bucks-then-blamed-me-portland-oregon-1414795. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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