Complaint Review: Picture Me Portrait Studios - Walmart - Mount Dor Florida
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- Author Not Confirmed
- Picture Me Portrait Studios - Walmart 17030 US HWY 441 Mount Dor, Florida United States of America
- Phone: 3527352770
- Web:
- Category: Photography
Picture Me Portrait Studios - Walmart Picture Me Portrait Studios, Low Resolution sold as High resolution. Eustis, Florida
* : Not Necessarily...
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I went to Pictureme Portrait Studios in Wal-Mart to have some pictures taken for me to use in marketing materials. I am a realtor and need Hi Resolution photos for signs and other marketing stuff. They sell a Hi Resolution photo CD with copyright release for $119.99 ($128.39 with tax). When I got the CD home, the pictures were between 200 and 300KB (No where close to "Hi Resolution"). I was told by the graphic artist I am working with that Hi Resolution photos start at 3MB and go up from there. NOTE: Before I purchased, I told the clerk what I needed the photos for and specifically that they needed to be large file size high resolution photos. She said, "The cover says they are hi resolution, I don't know how large they are, but they would'nt sell them that way if they were'nt hi resolution". So I called the studio. They told me to bring in the CD and the receipt and they would make a new CD. They did, when I got it home, it was the same file size as before.
I called again, waited on hold 15 minutes, and was told I would receive a call back. 3 days later I called again (waited 15 minutes) and was told I would receive a call back from the district manager. Well, the pictures were taken on 8/5/09, today is 8/28/09, I still have not received a call back. I called again, waited another 15 minutes and was told I will receive a call back from the district manager. Same run around as before. NEVER NEVER BUY FROM PICTUREME PORTRAIT STUDIOS!!! Pictureme Portrait Studios has the worst customer service I have ever dealt with... Comcast comes close, but pictureme portrait studios takes the cake for the worst customer serivce on the planet. I beg you, please do not buy from them under any circumstances. Pictureme Portrait studios has the most horrible customer service on the planet. I hope they go out of business soon, or that Wal-mart evicts them for leaving such a bitter taste in the mouth of Wal-mart's customers. So far I have waisted 3 trips to the store, and over 1.5 hours on the phone (45 minutes listening to elevater music before reaching a live person). It is no worth it! Don't use Pictureme Portrait Studios, no matter what.
This report was posted on Ripoff Report on 08/28/2009 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/picture-me-portrait-studios-walmart/mount-dor-florida-32757/picture-me-portrait-studios-walmart-picture-me-portrait-studios-low-resolution-sold-a-486553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1
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AUTHOR: Robert - (U.S.A.)
SUBMITTED: Friday, August 28, 2009
"I was told by the graphic artist I am working with that Hi Resolution photos start at 3MB and go up from there"
- I am not saying that the Artist is wrong, but is not necessarily correct. The size depends on the size of the photo, the resolution of the photo, and the compression method used. So depending on this you could have a photo anywhere from 200-300K up to many MB's in size.
Without knowing all of the specs, if the Graphic Artist is just doing items to be displayed on the Internet or business cards the images should be just fine. If they are doing Poster Sized images the file is probably not high enough quality.
The best thing you can do before you go any farther is to take one of the images you want to use and print them out at the size you need. It may cost you a few dollars to do this, but it is the way you can verify how they will come out. Any one-hour photo type place would be able to do this for you. If they come out fine then most likely it becomes an issue between the file and the ability for your Graphic Artist to use that image. If the file is not good enough then it goes back to an issue with the Photo Studio.
If you end up having to have another CD done at another studio, take this as a lesson and find out exactly the file you will get at the end. Perhaps even ask the Graphic Artist where he would suggest to go.
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