Piercing Pagoda Doesn't honor warranties Cheektowaga Nationwide

I brought my daughter into Piercing Pagoda to get her ears pierced. I was told by the represenative that if anything were to happen to the earrings I purchased, that I'd be able to bring my receipt in and get a replacement. After 3 weeks of my daughters piercing, I realized one of the earings were missing. These earrings I purchased had locking backs, and I paid $45.00 for them. I went back to the store with my receipt and explained the earring must've been defective that it didn't lock as it was supposed to and fell off somewhere. The manager refused to replace the missing earring according to the defective warranty she guaranteed when I decided to make the purchase at piercing pagoda as opposed to Claire's. I have since called the customer service line and was told I would get a call back from someone in a position to speak with me about the warranty. That was over a week ago and I still have not received a call back. These people will promise and offer a warranty on defective jewelry but then not honor it. If you're going to spend $50 on jewelry, save yourself a headache and go somewhere else. Their jewelry is poorly crafted and they refuse to fix their mistakes.