Complaint Review: Pinnacle - Phatcampus.com - Internet
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- Pinnacle - Phatcampus.com phatcampus.com/ Internet U.S.A.
- Phone:
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- Category: On-Line Business
Pinnacle - Phatcampus.com ripoff charged credit card sent email never received merchandise not responding to emails I send never credited my money back no way to contact except email Internet
*UPDATE Employee: Phat Campus Response
*Author of original report: Found a phone number finally on my banks website after speaking to someone from my bank
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I ordered a textbook, Business Protocol : Contemporary American Practice EDITON: 1st Edition 2003, on August 24, 2006. I was emailed by Phatcampus.com that they processed my order and my credit card. They did process my debit card for $21.83 on August 28, 2006. I have not received my order, nor an email from phatcampus.com since then. I have tried to find a telephone number on the website, but to no avail. In my account on their website, they show my order and a link to click to track your order. When I click this, it says no shipping information. I have given them plenty of time to either reimburse me my money or reship my item. The $21.83 includes expedited shipping, which they do show on my account of their site.
I emailed their customer service on September 12, because this is all I can do at this point, but received no response. I gave them my cell phone number and told them to please return my call or provide me a number that I could call them with. I stated that if they did not call, I would be forced to contact the Better Business Bureau and any other agency I deem necessary to get this situation resolved. They have not contacted me, nor provided me with a phone number to call them. Let me be clear, I have had NO response from them, including email and telepone. I am at a complete loss as to what to do, since I have no phone number or address.
Morgan
Hattiesburg, Mississippi
U.S.A.
This report was posted on Ripoff Report on 09/14/2006 01:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/pinnacle-phatcampuscom/internet/pinnacle-phatcampuscom-ripoff-charged-credit-card-sent-email-never-received-merchandise-211036. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
Phat Campus Response
AUTHOR: Rick - (U.S.A.)
SUBMITTED: Monday, October 02, 2006
Dear Morgan,
If you have not yet received your refund, please contact me at rrues@phatcampus.com with your order number and I will immediately research and refund your order if needed.
Thank you,
Rick Rues
PhatCampus.com
#1 Author of original report
Found a phone number finally on my banks website after speaking to someone from my bank
AUTHOR: Morgan - (U.S.A.)
SUBMITTED: Thursday, September 14, 2006
I called the phone number and you have to leave a message to get a call back. This is a complete joke. I also emailed again with my phone number to call back.
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