Planet Fitness Mt. Laurel Steals Your Money Mt. Laurel New Jersey

Last visited the gym in October 2015 because of pregnancy. After November's fees were deducted from my account I called the gym to see what they could do about future payments since I would not be attending until after I have the baby. The lady on the phone informed me that I could cancel my account with a fee or if I brought in a letter from my doctor I could suspend my account. She also informed me that I may be able to receive my fees back since I hadn't returned in a little over a month. 

I got my doctor note at my next doctor appointment on Dec. 11th and took it over to the gym. The lady that I spoke to said that she would mark my account and I left. Then on Dec. 18th I checked my account to see that I had been charged on Dec. 17th. I called them immediately and told them that I had came into the gym to suspend my membership. I was then informed that I would have been charged anyway because I came in after the 10th and there is no record that my account was in suspended status. "If I cared so much about being charged, then I would have abided by the contract agreement and made sure I was there before the 10th."

My biggest issue is that I wasn't informed that I would still be charged for coming in one day later even though I haven't been there since Oct. Also, the person on the phone was extremely inconsiderate to the fact that it is the holidays and everyone can't brush off a $22 payment. I feel as though they really don't care about their customers, only the money and they clearly train their employees to think the same way.