Report: #1396246

Complaint Review: Planet Fitness

  • Submitted: Mon, August 28, 2017
  • Updated: Mon, August 28, 2017
  • Reported By: rick — Somerset New Jersey USA
  • Planet Fitness
    Easton Ave
    Somerset, New Jersey

Planet Fitness I terminated my membership with them on 1/20/17. I left them with letter stating it was my last day as athing a member. The person did something at the computer and said that was it. They did not give my anthing. In June I found out that they were still taking money out of my bank account. When I called them they said I had not terminated my membership. I had to come in and do it again. They refused to refund me my money from 1/20/17. Somerset New Jersey

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On 1/20/17 I went to Planet Fitness in Somerset, NJ to advise them that I was terminating my membership.  Membership at Planet Fitness is month to month.  I had a letter to give them because that is what I had done at other gyms.  They told they didn't need that.  The girl did something at the computer and said that was it.  She did not tell me to sign anything and she did not give me any paper work.  On June 20, 2017 I notice that they were still taking money out of my banking account.  I went to planet fitness that day and told them what they were doing.  They told me that I was still a member.  I told them that I had terminated my membership on 1/20/17.  They said I had not.  This is where we are at this point.  Records/computer show that 1/20/17 was the last time I was at Planet Fitness.


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