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Report: #1443304

Complaint Review: Plash Media - The Plaza INDIA office at 408, 7th Cross Road, 4th Block, Koramangala, Bangalore 560034

  • Submitted:
  • Updated:
  • Reported By: Noel — San Francisco CA United States
  • Plash Media 7500A Beach Road #08-308 The Plaza, INDIA office at 408, 7th Cross Road, 4th Block, Koramangala, Bangalore 560034 Singapore

 Misrepresented software quality and failed to honor 30 day warranty The Plaza INDIA office at 408, 7th Cross Road, 4th Block, Koramangala, Bangalore 560034

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Plash Media Neels Steyn neels@plash.media Vikas Jha vikas@plash.media Eugene Goh Alore.io Trunext Limitless Plash Pte. Ltd. Plash Digital Media Private Limited Sampath S Saas Mantra On Facebook as: Lifetime Deals, Big Discounts & Growth Hacks, by SaaS Mantra hello@saasmantra.com india@plash.media singapore@plash.media Neels Steynneels@plash.mediaVikas Jhavikas@plash.media Eugene GohAlore.ioTrunextLimitlessPlash Pte. Ltd.Plash Digital Media Private LimitedSampath SSaas MantraOn Facebook as: Lifetime Deals, Big Discounts & Growth Hacks, by SaaS Mantrahello@saasmantra.comindia@plash.mediasingapore@plash.media Neels Steynneels@plash.mediaVikas Jhavikas@plash.media Eugene GohAlore.ioTrunextLimitlessPlash Pte. Ltd.Plash Digital Media Private LimitedSampath SSaas MantraOn Facebook as: Lifetime Deals, Big Discounts & Growth Hacks, by SaaS Mantrahello@saasmantra.comindia@plash.mediasingapore@plash.media

IF YOU DOUBT A COMPANY'S CREDIBILITY SEE HOW WELL THEY CAN HANDLE A SMALL AMOUNT OF MONEY BEFORE YOU TRUST THEM WITH A LOT!

Told that I could get a refund (I had paid appx $39) on request within 30 days if unhappy with their CRM software:  Alore.io.  I found Flexie.io (which appears to be a far better CRM per reviews by Sonny Tee).  So, I never ended up using Alore.io and the company should be able to track that. 

Regardless, less than 30 days had expired and I asked for a refund.   and/or tried to do a return, the upper level of the company's management appears to play games.  EG - can you ask someone else in the company to procss that refund.  Since they are located in India and/or Singapore, they may be hard to confront.

Probably other consumers have the same complaint(s) / refund requests because they seem to be well practiced at politely delaying the issuance of any refund or saying a refund has already occurred etc.  In my case they claimed that someone with a similar name (but totally different email address) had been issued a refund.  So Alore is such a bad CRM (customer relations management) company that they can't track their own costumer's contact information?  I was not amused by this "mistake".

Also it appears the Alore.io page lists Vikas Ja and Eugene Goh but they no longer have linkedin pages (only Neels does).  Do they even work for Plath Media aka Alore.io anymore?  I thought Neels Steyn or Sampath S (  hello@saasmantra.com ) might be take responsibility for making sure the $39 was sent back to me but they too gave me the run around.

If Plath Media aka Neels Steyn cannot be trusted with $39 I would never trust him at all.  Note too that any customers who bought at the $39 level were likely to spend much more money later on a monthly plan as they would soon need to upgrade to use more contacts / accounts.  I was okay with that but wanted to make sure Alore and Funnelbake were worth my time / money.  NO they are not.  

Basically, Alore was supposed to integrate with Funnelbake another software promoted by Sampath S.  I would warn anyone to stay away from Sampath S and any of its vendors such as Alore and Funnelbake.  Alore also attempts to sell Trunext and Limitless.  For CRM, and related types of software, there are lots of better options available such as Salesforce, Infusionsoft, or Flexie.       

 

This report was posted on Ripoff Report on 05/16/2018 10:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/plash-media/the-plaza-india-office-at-408-7th-cross-road-4th-block-koramangala-bangalore-560034-199591/nbspmisrepresented-software-quality-and-failed-to-honor-30-day-warranty-the-plaza-india-1443304. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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