Complaint Review: playster.com - Internet
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- Author Not Confirmed
- playster.com Internet USA
- Phone:
- Web: www.playster.com
- Category: Library
playster.com offer books they don't have, force to open account, then impossible to delete Internet
*General Comment: Apparently Bootlegging one of my books
*Consumer Comment: Playster.com is an unscrupulous business. Period
*UPDATE Employee: Thanks for your feedback!
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I was looking for a book to download, via google.
I got to this website, claiming they have it.
But, you have to open an account (for free).
Then, the free account is only for 30 days, but you have to provide a credit card (which I did).
They say the first month is free, and after it's about 10 a month.
once I registered, and confirmed the email address, I went to browse, and all of a sudden this book is not in their library.
I went to cancel, but there's no way to navigate to such a page, in fact, even my account was impossible to find.
I called (1-917-677-0268), which took me only couple of minutes to find, they picked up the phone fast, and promised to cancel the account, and I even got a confirmation email for this, so, this part went smooth (assuming that they will not try to charge). Person on the phone sounds used to cancel accounts, so I guess they are counting on people not cancelling.
This report was posted on Ripoff Report on 08/04/2015 07:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/playstercom/internet/playstercom-offer-books-they-dont-have-force-to-open-account-then-impossible-to-delet-1246229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 General Comment
Apparently Bootlegging one of my books
AUTHOR: DFCurran - (USA)
SUBMITTED: Monday, December 19, 2016
I was shocked to find my The 2013 Illustrated Learn Handgun & Rifle Reloading listed as a book they were offering for free. This compan¥ has no right to sell any of my copyrighted works.
#2 Consumer Comment
Playster.com is an unscrupulous business. Period
AUTHOR: Victoria - (USA)
SUBMITTED: Saturday, September 03, 2016
I can't believe a Playster even had the gall to try to rebute a complaint. I understand that you employees are not at fault here, that you need your job, that you don't make the rules at Playster. But if you have an ounce of integrity just let this go.
You know that the Playster MO is this:
1) They will advertize popular books and textbooks as being available on their website.
2) You sign up after being assured that you will be able to download it.
3) But it's not there. Playster doesn't have it. It's a scam.
This is all there is to it. There's nothing to debate here, nothing to rebute.
All we can do is hope that the company will change hands at some point, maybe get rid of the current CEO and find one with scruples to take over and stop with the aforementioned business practices.
#1 UPDATE Employee
Thanks for your feedback!
AUTHOR: Playster - ()
SUBMITTED: Monday, September 14, 2015
Hi there – we're sorry you couldn't find what you were looking for and ultimately didn't have a positive experience with Playster.
Although we're extremely proud of our books collection and have partnerships with some of the world's largest publishers, there are still some yet to be added. We would encourage prospective members to check out our collection before they sign up for an account, by visiting http://read.playster.com/ – this is particularly useful if you're just looking for one single title. We'd love to hear which book you were looking for and any others that you would recommend we add to Playster!
We've tried to make the online cancellation process as easy as possible for members, but we'll look at it again based on your feedback and make any positive changes that we can. We're sorry that you had problems locating your account – our support team would have been happy to help you with that.
We appreciate your feedback and sincerely hope you'll give Playster another try! Our books collection has grown even since you left this report, and we have several more content deals in the pipeline.
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