Plaza Toyota Auto Mall Plaza Auto Mall, Plaza Toyota - Illegal/Unethical Business Practices, Disrespectful - Brooklyn, New York

Before I tell my story, I would like to point out that this dealership has received an "F" rating from the Better Business Bureau for having received 68 customer complaints in the past 12 months (Can view link

to the Better Business Bureau here: (http://www.bbb.org/NYC/business-reviews/auto-dealers-new-cars/plaza-auto-mall-in-brooklyn-ny-8845/).

Overall, my experience purchasing a car from Plaza Toyota was afwul.  The staff was not knowledgeable, made many mistakes, and worst of all, were extremely rude.  In a conversation with the Sales Manger,

Aladdin Ibrahim, over the phone I said, "Toyota is a major company, how can your customer service be like this?" To which he replied, "We sell a million cars a year, we don't care if one customer isn't happy."

My Experience:

After agreeing to purchase a new Toyota, I told the salesman to call me in when the car and the paperwork were ready.   I left to get a check and documentation.  I was called back in.  Nothing was ready.  I waited almost 3 hours and filled out a few forms but no car was ready.  I left and told the salesman to call me back when the car was ready. 

I was called back. When I arrived, no car was ready.  I waited nearly 2 hours to get my car.  While the salesman was explaining to me the features as I was taking the car off the lot, it was clear he knew very little about the product.

The following week I received a check for the trade-in value of my car.  The check was in the incorrect amount.  I came to the dealership to speak to the Sales Manager, Aladdin Ibrahim, to tell him how my experience could have gone better and to correct the issue with the check.  From the start, Aladdin was very rude and aggressive. 

He started making accusations because I didn't bring the check they sent me (even though they confirmed their mistake on their computer during the conversation).  Our conversation ended with Aladdin literally shouting at me, "F*ck You, I'm not sending you your check at all now.  Leave before I call security."

This is how I was treated after making a major purchase at this dealership.  No person, let alone a customer, should be treated this way.  I encourage everyone reading this to pass this along and not to do business here.

Also, please note that MANY reviews online appear to have been written by the salesmen.  The salesman I worked with spoke very distinctively and I found several reviews online that were very reminiscent of him.  Other people who have written review online have also pointed out these practices.