Complaint Review: Plimus Corporation, Inc. - San Diego California
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- Author Not Confirmed
- Plimus Corporation, Inc. 3830 Valley Center Dr #705-294 San Diego, California United States of America
- Phone: 8584962131
- Web: http://www.plimus.com
- Category: Communications & Networking
Plimus Corporation, Inc. Refuse to provide refund on defective software (ccArsenal), after providing no support San Diego, California
*UPDATE Employee: Plimus Representative
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This Company refused to provide full refund for the purchase of a software that a) failed to work as adversised, and b) company also failed to provide support within the 24-48 hours as stated in their website.
As you can see here, I'm not the only one being scammed/robbed by this company's poor busines practices:
http://www.ripoffreport.com/Search/Plimus.aspx
I'm very surprise to see the BBB logo displayed in their website!!! This company should not be in business unless they change their fraudulent practices.
This report was posted on Ripoff Report on 10/21/2009 01:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/plimus-corporation-inc/san-diego-california-92130/plimus-corporation-inc-refuse-to-provide-refund-on-defective-software-ccarsenal-after-512834. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Plimus Representative
AUTHOR: Ljacobs - (U.S.A.)
SUBMITTED: Tuesday, October 27, 2009
Hi,
Leore from Plimus here.
I am sorry about the difficulties you faced and want to ensure you that Plimus does not take customer complaints lightly. For that reason we have a customer support team that works 24/7/365 to help customers resolve these issues.
With that said, I would also like to set the record straight on the situation. First, Plimus in not the vendor, we are a well-respected online payment and billing service based in San Jose, California. Plimus processes millions of transactions each year and serves leading credit card services and banks cross the world.
Second, as a third party payment processor to thousands of vendors, Plimus respects each vendor's refund policy. For this reason a dispute was opened in order for you and the vendor to communicate.
As you can see, Plimus does step in when a vendor is unresponsive or if the situation calls for intervention (as in this case where no resolution was achieved). You should note that your order has been fully refunded.
Hope this sheds some light on the situation. Feel free to contact me with any questions at leorej@plimus.com
Regards,
Leore
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