PopularGlasses.com Inc. PopularGlasses.com fails to honor credit for returned merchandise by lying and avoiding phone calls and emails Brooklyn New York

I received a pair of Miu Miu sunglasses from www.popularglasses.com as a Christmas present from my sister. She paid $161.99 for them. Unfortunately, I did not like them so I returned the pair the week after Christmas.

Once www.popularglasses.com received the Miu Mius, I contacted them to order a pair of Oakleys. The Oakleys were less expensive so Anna, the customer service person I spoke to, credited the difference of $42 to my account on January 7, 2009.

After a month of waiting, the Oakleys never arrived. Speaking with many people in customer service, I was told they were back-ordered and I would have to wait even longer. Instead, I canceled the order and a person named Ken issued me a credit for the original full amount of $161.99 on February 2, 2009.

At the beginning of June, I tried to order a pair of sunglasses with my credit. I was told by multiple sales associates that their computers crashed and they couldn't not find my order number or RMA (Return Merchandise Authorization) number in their system. I was told that they could only see credits from 2 months back at most. Although during one of these conversations, I was asked by an employee named Gabby that didn't I get a pair of Oakleys? I explained I never received them, but that question indicates to me that my order is in fact not "lost in their system".

I was then told to get my credit, I need to speak to the supervisor Corey Knight. I sent Mr. Knight an email on June 16, 2009 explaining my situation. I sent a follow-up email threatening to report his company to the Better Business Bureau on June 29.

On June 30, Mr. Knight responded and said he was looking into the situation. This has been my last and only correspondance with him and he has ignored any future emails from me.

Additionally, the many times I have called I have been told Mr. Knight either is not in, will be gone for 2 weeks, he is on a conference call, that he is having family problems, that his father is dying, etc. I initially was sympathetic to his personal problems, but after reading other people's experiences with this company that are posted on the internet and at the BBB, I no longer believe any of these excuses for his lack of communication. I simply believe he is avoiding my phone calls as to not honor this credit.

Please do not do business with this company.

Anonymous
Culver City, California
U.S.A.