Portraits USA LLC Paid for pictures they never took and they wont give me my money back Canton Ohio

 I purchase a picture packet from Giant Eagle in Wadsworth while I was grocery shopping.   I had to pay ten dollars up front cash and my pictures were scheduled for two weeks later on June 28th.  I received a message very late the night beofre my appointment saying the location had changed to some where else in Wadsworth.  I then began a game of phone tag trying to contact the lady that had called.  I never actually spoke with her as she never answered my calls and only messaged me back.  Through her messages she gave me another number to call and speek with someone.  I then start calling that number and leaving messages and again get no where.  After calling a threatening to call the BBB I get a call back form a lady July 5th and I explain to her that I was not able to go to a different location in Wadsworth because I dont know the area and I only signed up for them because I would be at Giant Eagle grocery shopping the day they were to be taken. She apologizes and agrees to refund me my money.  She asked that I send her the origional slip showing my appointment and that I paid the ten dollars.  She gives me a PO Box to mail it to saying that she checks that mail everyday and this way she could get it right out to me. I mailed it the next day after making a copy for my records with all documentation of when I mailed it and along with call dates.   Now its the end of Auguast I have nothing.  I again have started calling her and of course I only get the machine.