PowerNet Global Company Seems a Scam Cincinnati Nationwide

When I started this company for the great rates several years ago, they had great service.  Very recently, it's all changed.  I moved a few weeks ago and these jokers are no longer around when you need them!

I tried 6 days ago to re-switch my long distance as I moved out-of-state and wanted to keep these guys.  I called, the guy answered right away as I used the number provided in their invoice/user portal.  He said it'd all be hooked up, ready to go in 24-48 hours.  6 days later, it STILL says "order in progress."

Tried calling that number yesterday, while still open.  Put on hold.  Lady on recording says to press 7 to get a callback when I'm next in line.  I do it.  Never got a callback.

Got home today.  Tried calling.  Put on hold.  Same recording.  I stay on hold over 20 minutes.  I call service number, put on hold.  I'm trying the number on the main corporate page.  Same annoying recording, same repetitive hold muzak.  This is ridiculous.  Starting to seriously consider dropping these clowns.

Powernet was founded in Cincinnati in 1992 and has remained headquartered in the area since. The corporate headquarters on the northeast side of the city near Mason, Ohio, house the company’s executive, marketing, sales, accounting, legal, product development, and carrier services teams, as well as our Network Operations Center, which provides support to business-level clients. Most of our corporate team members are Cincinnati natives, including company CEO Allison Stevens. Company and executive team information can be found on our corporate website, www.powernetco.com under the “About Powernet” heading. Contact information for all of our support channels and our corporate headquarters can also be found at http://powernetco.com/page/support.

Like nearly all major telecom service providers, Powernet maintains an overseas support team to assist with call volume for residential customers. This enables us to reduce hold times and address service issues in a more expedient manner. However, if the customer is routed to the overseas support team and they request to speak with someone in the U.S., the call should be transferred to our service team in Cincinnati. If a team member is not available, the call will go to voicemail and be returned as soon as possible by the U.S.-based team.

Powernet has also received acnkolwedgements by national publications, such as TMC's CUSTOMER Magazine for the products we produce and, equally as important, has been named a recipient of the Medical Mutual Pillar Award for Community Service in Cincinnati 4 years running. You can read more about our involvement in local and national causes at http://powernetco.com/page/whats-happening.