POWERPAY MERCHANT SERVICES POWERPAY DEFRAUDS ITS MERCHANTS UNFOUNDED FEES REFUSAL TO CLOSE ACCT Maine

     POWERPAY/EVO MERCHANT SERVICES began to charge 10% per transaction despite the fact I had never had a chargeback.  They held over $1000.  I called in to complain and they said they would continue this practice that it was an additional 7% on top of fees but that it would be revolving.  I said it was BS, and instructed them to close the account in March of 2014.  They said I would have to wait 6 months to cover chargebacks and i could have my $1000 back.  I waited the 6 months and called back September 30th, 2014 requesting my funds.  They said they needed a written termination request form and it would be another 3o days.  So I faxed it in.  I have called every month since my cancellation and have been on hold for an average of 36 minutes before speaking with someone in risk management.  Powerpay kept billing monthly fees even though the account has not been used in a year.  I had to close my bank account to prevent the monthly fraudulent charges.   and faxed the Powerpay termination request form September 30th, 2014.  Since they could no longer bill my bank account, they then began to charge against my $1000 reserve and say the balance is $552.63.  It is now April of 2015 and powerpay has still not refunded my reserve which they seized without basis, was not in my contract and I am unlikely to ever get from these people.  How do they sleep at night?  Some of the customer service representatives seem embarrased when they say they will look into it.  Others seem to snicker as they blow smoke and run double talk.  There seems to be no regulatory agency to file a formal complaint.  They just rob and steal with impunity.  If you have already started to do business with them and are reading this, you know what boat youre in.  if you have the good fortune of reading this before you consider a business relationship.....RUN!!!!