Complaint Review: prado e-cigarettes - scottsdale, arizona Internet
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- Author Confirmed
- prado e-cigarettes Internet United States of America
- Phone: 1-877-647-3735
- Web: smokefreely.com
- Category: Miscellaneous Electronics
prado e-cigarettes did not provide terms and conditions,automatically set up 2 accounts, in 3 weeks took $599.80 scottsdale, Arizona Internet
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unknown to me, they had already started draining my account. they set up 2 accounts(i only ordered 1),, so in three weeks time they cleaned me of $599.80. the only thing that i ever received was contents of 2 e-cigs and 10 cartridges. again, no terms, etc. also, i was unaware of a 14 day trial limit.
i called their customer support and wanted to return, at which time they said i had exceeded the trial period, then and only then did i learn of a 14 day trial period.again, i called their customer support and got indignant with the person that i was trying to understand.
after a long and heated conversation, i wound up getting my rma numbers for BOTH accounts. after many threats of class action and attorney-- guess what? last week, i was shocked to find that half of the money had been returned to my account. i'm not stopping until i get it all back. i also sent a hand written letter to the super and taped it to the box that i returned. i think that was more help than anything.
for those who can't find the address it is as follows:14301 n. 87th street
scottsdale, arizona
i don't have the zip. good luck!!!
This report was posted on Ripoff Report on 04/14/2011 09:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/prado-e-cigarettes/internet/prado-e-cigarettes-did-not-provide-terms-and-conditionsautomatically-set-up-2-accounts-717758. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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