Precision Conduction Cookware Nu Wave Both of my smaqll and large free pans have scarring on the inside after less than a month of use. Libertyville, Illinoise 60048 Nationwide

Sadly,  both my small 9",  and my large 10.5 inch pans have scars in their insides.  These two pans have been treated with kid gloves.  They are hand washed and dried by me,  and I have used nothing but teflon instruments on them!

I contacted Nu-Wave last Friday in regards to the problem,  spoke to Brittany S.  She told me to send her photo's of the pans,  which I did.  She said she would get back to me no later than Monday with an answer as to what they were willing to do about the problem.

Never heard a word all day Monday,  and most of the day Tuesday.  I again phoned Nu Wave,  and this time I got Customer Service Rep.  Brittany.  Brittany also asked me to take photos of the two pans,  and send them to her.  She promised she would get back to me within an hour,  but I never heard from her.

This morning,  I was looking up Nu Wave customer service phone number,  as I was about to give them a third call.  My phone rang about that time,  and it was Jocelyn.  She proceeded to tell me that Nu Wave does not warranty the finish on their pans.  I guess they only warranty the pan itself?  Makes no sense to me. 

They are willing to replace one of the two pans,  but not both!  I have never heard of such a thing. 

Folks,  make sure you are aware that the non-stick finish on your pan is NOT WARRANTEED.  And without it working properly,  the food burns to the pan on the warn spot.  Also,  my advice is to never use these pans with a temperature over the Medium setting.  Nu Wave will not tell you this,  so save yourself some grief,  and no high temperatures!

I am really very unhappy with NuWave Customer Service!  I feel that I could have bought another type of countertop induction appliance,  with pans for less than the $186.00 that I did spend!

Sad,  but I guess that I will have to accept the situation,  because NuWave will not do anything about it!