Report: #1456402

Complaint Review: Precision Granite, Inc. - Ogden Utah

  • Submitted:
  • Updated:
  • Reported By: KD — Ogden Utah United States
  • Precision Granite, Inc.
    1728 W 2550 S
    Ogden, Utah
    United States

Precision Granite, Inc. Ignored me and have not offered a fix for my ugly countertop. Ogden Utah

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I contracted Precision Granite to create a counter top for our outdoor cooking area. When they delivered the product, there were two main corners that had broken off in the creation of the counters. They had patched them back together and made them look somewhat acceptable at the time, for which I signed off on the work, stating that I was OK with the repairs as long as they kept looking like they did when they installed them. However, over time the repaired spots became more and more visible and less attractive, as the glue or whatever they put them together with started turning colors different from the color of the granite.

I then had one piece move and separate at the seem from another piece and the front of the counter where they doubled up the granite to make an edge separated. I called and asked to speak to the owner about this and never got a call back. [continued below]....

..... I called again about two months later than still no return call. I then reached out and spoke to the office manager who was fairly new and not only left the owner a message through that manager, but also sent an email with pictures. I then after having no call back, called the manager again and asked if the owner had received my message and she said she had. I asked if she intended to do anything about it and at least come take a look at the issue, but she said all she could do is pass along the information. Bottom line is that I didn't even ask for them to do anything other than to come take a look at the issue to let me know how we could solve the issue. I have now been ignored by the owner for a year and have no choice but to communicate publicly my dissatisfaction with Precision Granite and the way they conduct business.

This report was posted on Ripoff Report on 08/13/2018 01:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/precision-granite-inc/ogden-utah-84401/precision-granite-inc-ignored-me-and-have-not-offered-a-fix-for-my-ugly-countertop-ogd-1456402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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