precision induction cooktop nuwave pic did not send what was ordered and will notcomunicate through customerservice to rectivy problem with order libertyville, Illinois

My name is Becky and I am the Social Media Marketing Manager at Hearthware, producers of the NuWave PIC. We are sorry to learn that you are unhappy with your purchasing experience but we assure there is no scam at play. Charges are not processed for backordered items until items are ready to be shipped. It is true that some of our tools have been on a temporary backorder but we are quickly resolving those issues. If you feel you are missing product, please feel free to send an email with your order information to facebook@hearthware.com and we will be happy to work with Customer Service to provide you a status.