Complaint Review: Predicto - PredictoMobile - Internet
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- Predicto - PredictoMobile Internet United States of America
- Phone:
- Web: www.predicto.com
- Category:
Predicto - PredictoMobile Facebook Internet
*UPDATE Employee: Predicto Customer Service
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Pedicto or Predicto Mobile charged my T-Mobile account a total of $240 over six months for "cell-phone"/social website game/contest.
I gave my cell phone number to Predicto or a company acting under another name while browsing thorugh my Facebook webpage.
I have since cancelled my Facebook account.
I recieved monthly text messages to my T-Mobile cell phone account.
After reviewing my T-Mobile statements I noticed that Predicto had charged $20-$40 a month, over a six month period, for these "services."
T-Mobile refunded $60 worth of the charges.
I called Predicto and cancelled my account with them.
T-Mobile called Predicto a "scam" and has taken measures to ban such "companies" from authorizing charges. I talked to a number of T-Mobile representatives and they all had incurred similar charges as a result of this or other scams featured on Facebook.com or Myspace.com
I plan on reviewing my account with T-Mobile to see if I can have all charges from Predicto refunded.
This report was posted on Ripoff Report on 01/26/2010 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/predicto-predictomobile/internet/predicto-predictomobile-facebook-internet-560578. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Predicto Customer Service
AUTHOR: Predicto Customer Service - (United States of America)
SUBMITTED: Thursday, February 04, 2010
We are sorry to hear about your experience - and hoped to clarify a couple of points. We at Predicto charge $9.99 for a Premium account, which requires an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups.
To enroll in our service, a prospective member must first submit their cell phone number on the PredictoMobile sign-up page which clearly explains our terms and conditions, including the monthly price of the service and billing (never more than $9.99 a month) to the cell phone. We then send a text message to their cell phone which again discloses the essential membership terms.
The customer then must correctly enter the PIN on our website or reply with a confirmation SMS message from the cell phone to activate the account. The double opt-in process and clear disclosures ensures a high level of consumer protection and satisfaction. Telephone providers agree that this is a secure means of starting an account, and thus allow Predicto Mobile to bill through them.
If a member wants to cancel the service, they can simply text stop to 654654 or call Customer Service or go to http://predicto.com/support. We hope this helps address your concerns.
Sincerely,
Customer Service
PredictoMobile
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