Complaint Review: Premier Bathrooms US Inc - Kent Washington
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Confirmed
- Premier Bathrooms US Inc 8324 S 259th St Kent, Washington U.S.A.
- Phone:
- Web:
- Category: Plumbing
Premier Bathrooms US Inc Premier Bathrooms US Inc Ripoff of elderly cancer patient Kent Washington
*UPDATE EX-employee responds: Former installer for Premier
*UPDATE Employee: Response by Premier Bathrooms, USA, Inc.
*UPDATE Employee: Response by Premier Bathrooms, USA, Inc.
*UPDATE Employee: Response by Premier Bathrooms, USA, Inc.
*UPDATE Employee: Response of Premier Bathrooms USA, Inc.
*Consumer Comment: Lifetime Seal
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I contracted for a bathtub with installation, assuming I could take a bath in it. I can not. I was told it would have heated air in the jets, it does not. I was told it had a comprehensive guarantee. It does not. I have not returned it because it is too difficult to un-install such an item.
Here is My complaint:
I am unable to take a bath in the tub they installed because the water coming into the tub is not hot enough to bathe in. They have an anti scalding valve on the tub that lets in too much cold water. I turned up the heat on my hot water heater to the point where the hot water coming from the rest of my taps around the house is about 125 degrees.
Despite this, as I fill the tub, the water from the faucet is 106 degrees, and as the water fills the tub the tap water gets colder and colder. Any water that fills above my thighs gets to be too cool to take a bath in. My most recent bath was with the water up to my navel, and the temperature was 100 degrees F. I would hate to think what the temperatures will be like this coming winter, if this problem doesn't get fixed. The water is further cooled by air from the jets, that was supposed to be heated, and is not.
My second complaint is that the Guarantee they sent me after I had already paid for the installation only covers the little rubber door seal. Their brochure stated that the tub was "Backed by a comprehensive Guarantee & After Sales Service" I asked to see the warrantee at the time of the sale, but the salesman said he didn't have a copy with him. He further indicated that I would be provided with a complete warrantee at the time of installation. The installers did not give me a copy either.
I may likely not have contracted with Premier if I had known that they did not adequately warrant their product. Their competition has a Lifetime Warranty on :Tub, Door, Seat, and Seal and
10 Years on Fixtures, Grab Bar, Heater, Jets, Motor, and
Pump
On January 30 I was visited by a salesman from Premier Bathrooms and contracted with him for a walk-in bathtub model "Plymouth". The Plymouth was a larger tub than I had originally inquired about, but the salesman assured me that it would fit in my bathroom space, and that my 40 Gallon Hot Water heater could handle the larger tub. The jets were described to me as providing heat, as the air circulated so as not to cool the water. At that time, I asked for a copy of the warrantee, and the salesman told me that he didn't have a copy with him but assured me that a full warrantee came with it, and that I would get a copy at the time of installation. The brochure he left me with further states "Backed by a comprehensive Guarantee & After Sales Service by our dedicated personnel."
I paid a down-payment at that time.
My installation was postponed several times at Premier's request, and finally, happened on March 20, 2008. At that time I requested a copy of the warrantee, and the installer said that Premier would mail it to me with my receipt. I waited more than the required number of days for the caulk to cure, then contacted "Jennica" at Premier Customer Service by telephone with my first complaints as summarized:
1. The water in the tub is not warm enough for bathing.
2. The air circulator circulates cold air, not heated, as promised. This makes the bath water even colder.
3. The caulk is splitting.
4. Mouldings need to be installed around top.
On April 4, 2008, the installer returned and repaired the caulk and applies the requested moulding strips, however, he said he was unable to do anything about the cold air from the jets and the water temperature.
On April 4th I also received in the mail a copy of the warrantee, and found it to have no lifetime warrantee on anything but the door seal, and an inadequate warrantee on any other part.
I complained to the BBB (Case#22156703(Ref#14-78000893-22156703-3-225)) but since I had assumed the hot water problem to be the safety valve, so the safety valve was removed caulk was applied where needed, and the case was closed.
After the anti scald valve was removed, I was able to get the water level higher before it got to cooled off to take a comfortable bath. However, even with the hot water back under my control, I can still not have a hot bath with water that comes above my naval. I am very sorry that I allowed the sales person to talk me into me to a larger tub than I had originally inquired about. The sales person did not even bother to look in the basement at my hot water heater to see if it could handle the larger volume of water required by the larger tub. I also believe I would not have made this purchase if I had known what a poor warrantee it had, compared to the competition who sells the same tub.
One last, but minor thing: the sales rep described to me a different style of door on the tub than what I received. This makes me wonder if they gave me a different (inferior) model. By the way, I reinstated the 10,000 dollars which my credit card company was holding back, so I suppose I have no leverage now in having Premier do right by me.
Barb
Wausau, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 10/15/2008 01:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/premier-bathrooms-us-inc/kent-washington-98030/premier-bathrooms-us-inc-premier-bathrooms-us-inc-ripoff-of-elderly-cancer-patient-kent-wa-381547. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#6 UPDATE EX-employee responds
Former installer for Premier
AUTHOR: grizzly - (United States of America)
SUBMITTED: Wednesday, February 06, 2013
While it is true that Premier installs anti scald valves on all their tubs, it is also true that installers are told to fill the tubs with cold water only so customers will not realize that the hot water fills only to the seat level of the 2 most popular tubs sold, Sancuary and Haven models.
A 40 gallon hot water heater is the most common size installed in most homes and is sufficient to handle the average american household. A tank at that size is not capable to handle a tubs that are in the 55 - 65
gallon range. A 40 gallon tank set at 120* filling a walk in tub delivers only 20 gallons at that temp the incoming water (cold) to the heater mixes with the water in the tank, therefor lowering the temperature of the water in the tank.The hotwater tank issue could and would always be averted if the sales people were honest and discussed it at time of sale.
The Premier door seal is lifetime warranty as with every other tub on the market, but the motor,faucet, scald valve, wall boards is only one year. There are tub companies that have lifetime Moen faucets 5 year and 10 year motor warranties.
Bottom line is you have to shop. Get three estimates for all projects, compare the all, then make a decision.
#5 UPDATE Employee
Response by Premier Bathrooms, USA, Inc.
AUTHOR: Melissa Allman - (U.S.A.)
SUBMITTED: Wednesday, June 24, 2009
With the purchase of each Premier product, our customers are provided with a one year unlimited warranty in addtion to a lifetime warranty on the door seal. This comprehesive warranty covers the expense of service calls, labor, repairs and/or replacement of defective parts or any problems with the bathtub itself. Upon expiration of the one year unlimited warranty, our customers have the option to purchase an extended warranty.
As required by law, Premier and all other companies that install bathtubs must install the anti-scald valve for the protection of the bather. Premier is in full compliance at all times with this requirement.
It has been our experience that a 40 gallon water heater even with the anti-scald valve installed is sufficient to fill the bathtub model chosen by our customer. In these cases, we advise our customers to have their water heaters inspected by a plumber to ensure tht the water heater is working properly or is the proper size for the customer's home.
Premier promptly and professionally addressed the concerns of this customer and will continue to fulfuill the terms as outlined in our warranty.
Melissa Allman
Corporate Legal Coordinator
#4 UPDATE Employee
Response by Premier Bathrooms, USA, Inc.
AUTHOR: Melissa Allman - (U.S.A.)
SUBMITTED: Wednesday, June 24, 2009
With the purchase of each Premier product, our customers are provided with a one year unlimited warranty in addtion to a lifetime warranty on the door seal. This comprehesive warranty covers the expense of service calls, labor, repairs and/or replacement of defective parts or any problems with the bathtub itself. Upon expiration of the one year unlimited warranty, our customers have the option to purchase an extended warranty.
As required by law, Premier and all other companies that install bathtubs must install the anti-scald valve for the protection of the bather. Premier is in full compliance at all times with this requirement.
It has been our experience that a 40 gallon water heater even with the anti-scald valve installed is sufficient to fill the bathtub model chosen by our customer. In these cases, we advise our customers to have their water heaters inspected by a plumber to ensure tht the water heater is working properly or is the proper size for the customer's home.
Premier promptly and professionally addressed the concerns of this customer and will continue to fulfuill the terms as outlined in our warranty.
Melissa Allman
Corporate Legal Coordinator
#3 UPDATE Employee
Response by Premier Bathrooms, USA, Inc.
AUTHOR: Melissa Allman - (U.S.A.)
SUBMITTED: Wednesday, June 24, 2009
With the purchase of each Premier product, our customers are provided with a one year unlimited warranty in addtion to a lifetime warranty on the door seal. This comprehesive warranty covers the expense of service calls, labor, repairs and/or replacement of defective parts or any problems with the bathtub itself. Upon expiration of the one year unlimited warranty, our customers have the option to purchase an extended warranty.
As required by law, Premier and all other companies that install bathtubs must install the anti-scald valve for the protection of the bather. Premier is in full compliance at all times with this requirement.
It has been our experience that a 40 gallon water heater even with the anti-scald valve installed is sufficient to fill the bathtub model chosen by our customer. In these cases, we advise our customers to have their water heaters inspected by a plumber to ensure tht the water heater is working properly or is the proper size for the customer's home.
Premier promptly and professionally addressed the concerns of this customer and will continue to fulfuill the terms as outlined in our warranty.
Melissa Allman
Corporate Legal Coordinator
#2 UPDATE Employee
Response of Premier Bathrooms USA, Inc.
AUTHOR: Melissa Allman - (U.S.A.)
SUBMITTED: Wednesday, June 17, 2009
With the purchase of each walk-in hydrotherapy bathtub, our customers are provided with a one year unlimited warranty in additon to a lifetime warranty on the door seal. This comprehensive warranty covers the expense of service calls, labor, repairs and/or replacement of defective parts or any problems associated with the bathtub itself. Upon expiration of the one year unlimited warranty, our customers have the option to purchase an extended warranty.
As required by law, Premier Bathrooms USA, Inc., and all other companies that install bathtubs, must install an anti-scald valve for the protection of the bather. Premier is in full compliance at all times with this requirement. It has been our experience that a 40 gallon water heater even with the anti-scald valve installed is sufficient to fill the bathtub model chosen by our customer.
In cases as listed above, we advise our customer to have their water heaters inspected by a plumber to ensure that the water heater is working properly or is the proper size for the customer's home.
Premier promptly and professionally addressed the consers of this customer and will continue to fulfill the terms as outlined by our warranty.
Sincerely,
Melissa Allman
Corporate Legal Coordinator
#1 Consumer Comment
Lifetime Seal
AUTHOR: William - (Canada)
SUBMITTED: Tuesday, March 24, 2009
My uncle had a tub purchased from Premier as well.
The damage to the door and to get it replaced is over $800 dollars because of the seam has cracked. That is a manufacturing defect. Just simply go to the competition whom will guarantee much more than the seal.
Before purchasing a tub from anybody take into consideration the driving time is from your home to their office. If you have to have service or repairs done they charge alot just for the driving. It will cost over $1,000 just to repair a leak in door
which is what I cannot comprehend.
Advertisers above have met our
strict standards for business conduct.
